Front Office Manager

iFOREST; Dadri; Remote; INR 450,000 - 650,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Annual appraisals

Job summary

iFOREST in Noida head office invites an experienced Front Office Manager to lead the reception and office coordination. You will greet visitors, manage calls, maintain logs, schedule meetings and oversee room setups, mail, and supplies, ensuring a smooth daily operation.

You’ll supervise housekeeping and support staff, coordinate with HR for candidate visits, and assist senior leadership with events. Strong English and Hindi and 3+ years in similar roles are essential.

Qualifications

• 3+ years in front office, reception or office coordination.
• Bachelor’s degree or equivalent professional experience.
• Strong English and Hindi communication with visitors and staff.
• Experience in a professional office, research or hospitality setting.
• Discretion handling visitors’ and staff information.

Responsibilities

• Manage front office and welcome visitors and callers.
• Maintain visitor log, security procedures and meetings setup.
• Coordinate rooms, video conferencing, mail, and supplies.
• Supervise housekeeping and support staff; ensure office runs smoothly.
• Support CEO and senior management with meetings and events.
• Keep front-office records up to date.

Skills

Front Office

Reception & Coordination

English/Hindi

Education

Bachelor’s degree or equivalent

Job description

The International Forum for Environment, Sustainability & Technology (iFOREST) is looking for an experienced and dynamic professional to manage the front office of its Noida head office.

A successful applicant must have a proven aptitude for reception and office coordination, and good communication skills in English and Hindi with visitors, staff and vendors. The candidate should ideally have working experience in a professional office or hospitality setting, and knowledge of visitor management, office supplies and supervision of support staff.

Position summary

Title Front Office Manager

Division People & Operations

Location Noida head office

Experience 3+ years in front office, reception or office coordination

About iFOREST

iFOREST is an independent, not-for-profit research and innovation organisation established in 2019. It identifies, promotes and scales up solutions for pressing environment–development challenges in India and other developing countries in Asia and Africa.

Our work is rooted in regional priorities. We accelerate environmental action at the sub-national level and use that regional knowledge to improve national policies and plans and strengthen international collaboration. We conduct independent, evidence-based research, develop new knowledge and innovative solutions, convene stakeholders to build consensus, and partner with think tanks, civil society, government agencies, philanthropies and industry to scale up solutions.

Much of our work is funded by international grants and delivered with state and district partners. We have a team of about 80 people across three offices in India.

Purpose of the role

The Front Office Manager is the first point of contact for everyone who visits or calls iFOREST’s Noida office, from government officials and international partners to job candidates and vendors. The role runs the front office and makes sure the office is welcoming, orderly and secure every day.

Success in this role means that visitors are received warmly and efficiently, meeting rooms and supplies are always ready, and the office runs smoothly without senior staff having to step in.

Key responsibilities

1. Reception and visitors

• Receive visitors, maintain the visitor log and follow security procedures.
• Answer and direct calls and general email enquiries.
• Welcome senior and international guests and make sure they are looked after.
• Coordinate arrival arrangements for job candidates and new joiners with the HR team.

2. Office services

• Manage meeting room bookings and make sure rooms are set up, including video-conferencing equipment.
• Handle incoming and outgoing mail and couriers, and keep records.
• Maintain stock of office and pantry supplies and raise purchase requests in line with policy.
• Supervise housekeeping and office support staff, and check cleanliness and upkeep daily.
• Report maintenance and IT issues to the right person and follow them up.

3. Support to teams

• Support meeting and visitor arrangements for the CEO and senior management.
• Help the Events & Logistics team with in-office events and meetings.
• Keep office directories, notices and front-office records up to date.

Qualifications and experience

• Bachelor’s degree in any discipline, or equivalent professional experience.
• 3+ years of experience in front office, reception or office coordination.
• Communicates clearly and courteously in English and Hindi, in person and on the phone.
• Comfortable with email, calendars and MS Office.
• Experience in a professional office, research institution, non-profit or hospitality setting.
• Experience supervising housekeeping or support staff.
• Welcoming, polite and professional with people at all levels.
• Organised and reliable, with an eye for detail.
• Handles visitors’ and staff information with discretion.
• Stays calm when several things need attention at once.

What we offer

iFOREST provides an inclusive and supportive work environment and is committed to professional development through education, training and capacity building. We offer salaries that are competitive in the think-tank sector and recognise performance through annual appraisals.

Remuneration: Depending on qualifications and experience. The final designation will depend on the selected candidate’s qualifications and experience.