Administrative Associate, IT, Database & Website

iFOREST; Dadri; Remote; INR 700,000 - 1,100,000; Full time

Job summary

iFOREST is seeking an Administrative Associate – IT, Database & Website to ensure smooth operation of staff devices, accounts, networks, and databases across multiple offices. The role requires hands-on management of IT systems, data security, backups, and website maintenance to support staff effectiveness.

The candidate should have 4+ years in IT support, systems administration or web management, with experience in cloud productivity platforms, CMS websites, and data protection requirements.

Qualifications

• 4+ years in IT support, systems administration or web management.
• Experience with cloud email and productivity platforms.
• Experience managing a website through a CMS.
• Working knowledge of backups, network basics and information security.
• Experience in a non-profit, research or small multi-office organisation.

Responsibilities

• IT support and infrastructure: provide first-line support, set up devices, manage networks and videoconferencing equipment, manage accounts and access rights, run backups and information security basics.
• Databases and systems: maintain databases (contacts, publications, events), support HRMS/finance systems, set access controls, produce reports.
• Website: manage content, updates, security, hosting and performance; publish reports/news/events; track analytics.
• Policies and compliance: draft IT/data/use policies; support data protection and donor data handling; train staff on IT tools and safe practice.

Skills

IT support

Systems administration

Website management

Data protection

Communication skills

Non-profit experience

Education

Degree in IT/CS

Tools

Content Management System (CMS)

Backups

Info security software

Job description

Administrative Associate, IT, Database & Website

Reference code: Admin/IT-NCR-11/26

The International Forum for Environment, Sustainability & Technology (iFOREST) is looking for an experienced and dynamic professional to manage the organisation’s IT systems, databases and website.

A successful applicant must have a proven aptitude for IT support, systems administration and website management, and good communication skills with non-technical users. The candidate should ideally have working experience with cloud productivity platforms, content management systems and databases, and knowledge of information security, backups and data protection requirements.

Position summary

Title Administrative Associate – IT, Database & Website

Division People & Operations

Location Noida head office

Experience 4+ years in IT support, systems administration or web management

About iFOREST

iFOREST is an independent, not-for-profit research and innovation organisation established in 2019. It identifies, promotes and scales up solutions for pressing environment–development challenges in India and other developing countries in Asia and Africa.

Our work is rooted in regional priorities. We accelerate environmental action at the sub-national level and use that regional knowledge to improve national policies and plans and strengthen international collaboration. We conduct independent, evidence-based research, develop new knowledge and innovative solutions, convene stakeholders to build consensus, and partner with think tanks, civil society, government agencies, philanthropies and industry to scale up solutions.

Much of our work is funded by international grants and delivered with state and district partners. We have a team of about 80 people across three offices in India.

Purpose of the role

The Administrative Associate – IT, Database & Website will keep iFOREST’s technology running: staff devices and accounts, office networks, the organisation’s databases and its website. The role is hands-on and serves staff in all three offices.

Success in this role means that staff can work without IT interruptions, data is secure and backed up, databases are accurate and well organised, and the website is up to date, fast and secure.

Key responsibilities

1. IT support and infrastructure

• Provide first-line IT support to staff in all offices, in person and remotely.
• Set up and manage laptops, phones, printers, office networks and video-conferencing equipment.
• Manage user accounts, email and productivity software, and access rights, including set-up for new joiners and removal for leavers.
• Run regular backups and basic information security, including antivirus, updates and password practices.
• Manage software licences, IT vendors and annual maintenance contracts.
• Keep the IT asset register up to date, working with the Operations team.

2. Databases and systems

• Maintain iFOREST’s databases, such as contacts and stakeholders, publications and events, and keep data accurate and well organised.
• Support the HRMS, finance and other administrative systems, working with system owners and vendors.
• Set and review access controls so staff see only the data they need.
• Produce simple reports and data extracts for teams on request.

3. Website

• Manage the website and its content management system, including updates, security, hosting and performance.
• Publish reports, news, events and job openings quickly, working with the communications team.
• Track website analytics and suggest improvements.

4. Policies and compliance

• Help draft and apply IT, data and acceptable-use policies.
• Support compliance with data protection law and donor requirements on data handling.
• Train staff on IT tools and safe practice.

Qualifications and experience

• Degree or diploma in information technology, computer science or a related field, or equivalent professional experience.
• 4+ years of experience in IT support, systems administration or web management.
• Experience managing cloud email and productivity platforms, user accounts and devices.
• Experience managing a website through a content management system.
• Working knowledge of backups, network basics and information security.
• Experience in a non-profit, research or small multi-office organisation.
• Experience with databases or CRM systems.
• IT certifications in systems, networks or security.
• Basic web development skills.
• Solves problems quickly and explains technical matters in plain language.
• Service-oriented and patient with users of all skill levels.
• Handles data and access rights with care and discretion.
• Organised, and documents systems and fixes.

What we offer

iFOREST provides an inclusive and supportive work environment and is committed to professional development through education, training and capacity building. We offer salaries that are competitive in the think-tank sector and recognise performance through annual appraisals.

Remuneration: Depending on qualifications and experience. The final designation will depend on the selected candidate’s qualifications and experience.