Front Office Guest Service Associate - Holiday Inn Express Gurgaon Sector 50

IHG Hotels & Resorts; Gurugram District; On-site; INR 250,000 - 360,000; Full time

Benefits offered by this job

5‑day work week

On‑duty meals

Medical insurance & ESIC

Learning & development opportunities

Employee stay and F&B discount

Global Internal Transfer Mobility

Job summary

IHG Hotels & Resorts in Gurugram is seeking a guest service professional to warmly welcome guests and manage bookings, check-ins and check-outs. You will assist IHG members, handle transactions, and act as a brand ambassador throughout each guest’s stay.

The role requires 1+ year front desk experience, strong communication skills, and flexibility for night/weekend shifts. Basic computer skills and a customer-first attitude are essential.

Qualifications

• High school diploma or equivalent; college degree bonus.
• At least 1 year in front desk or guest service.
• Strong communication and problem-solving skills.
• Fluency in local language; additional languages a plus.
• Tech-savvy with basic maths and computers.

Responsibilities

• Be the warm welcome that starts a memorable guest experience.
• Acknowledge IHG members and returning guests in person or by phone.
• Take and manage bookings, upsell, and share ways to enhance stays.
• Handle cash and card transactions with accuracy.
• Check guests in/out, verify IDs, issue keys, and manage safety deposits.

Skills

Communication skills

Front desk experience

Problem-solving

Tech literacy

Flexibility

Strength/physical stamina

Education

High school diploma or equivalent

Tools

POS system

Computers / MS Office

Job description

Job Description:

Your day to day

• Be the warm welcome that kicks off a memorable guest experience


• Acknowledge IHG members and returning guests, in person or on the phone


• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay


• Handle cash and credit transactions


• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes


• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns


• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.


• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed


• Take pride in your appearance and place as a brand ambassador


• Always know what events and activities are on the day’s schedule


• Jump into other ad‑hoc duties when your colleagues need your help

What We Need From You

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to


• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories


• Fluency in the local language - extra language skills would be great, but not essential


• Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic maths and computers


• Flexibility - night, weekend and holiday shifts are all part of the job


• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential


• Experience - ideally you’ll have spent at least one year in a front desk or guest service position


• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

How do I deliver this ?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests


• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay


• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs


• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

What We Offer

• 5‑day work week


• On‑duty meals


• Medical insurance & ESIC (as applicable)


• Learning & development opportunities


• Employee stay and F&B discount across IHG hotels (as applicable)


• Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.