F&B Guest Service Associate - Holiday Inn Express Greater Noida Knowledge Park

IHG Hotels & Resorts; Varanasi; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

5-day work week

On-duty meals

Medical insurance & ESIC

Learning & development opportunities

Employee stay and F&B discount acrossI

Job summary

IHG Hotels & Resorts in Uttar Pradesh is seeking a customer-focused waiter to greet guests, take beverage and food orders, and ensure timely, accurate service. The role emphasizes teamwork, attention to guest needs, and adherence to health and safety standards.

The position requires standing most of the day, ability to lift up to 23 kg, and flexibility to work nights and weekends. On-the-floor experience and strong communication will help deliver True Hospitality to every guest.

Qualifications

• Physical role requiring you to stand most of the day.
• Ability to lift up to 23 kg (50 pounds) and push/pull heavy objects.
• Flexibility to work nights, weekends and holidays; literacy and basic maths.

Responsibilities

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner.
• Be attentive to guest’s needs.
• Prepare food and beverages for service to guests and present food according to established health and presentation standards.
• Monitor guest behaviour and alcohol service and check identification when needed.
• Clear and clean tables promptly and maintain stations.
• Follow safety protocols and report incidents to supervisor or manager.
• Collaborate with team and other departments to ensure quality and service.
• Process transactions as needed and assist with other duties as assigned.

Skills

Customer service

Teamwork

Communication

Flexibility

Job description

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are
• clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident
• to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned
• Being passionate about people and service

Your day to day

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are
• clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident
• to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery
• to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned
• Being passionate about people and service

What We Need From You

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
• You’ll might need to bend and kneel to complete some activities
• Literacy skills - reading, writing and basic maths skills
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

How do I deliver this ?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What We Offer

• 5-day work week
• On-duty meals
• Medical insurance & ESIC (as applicable)
• Learning & development opportunities
• Employee stay and F&B discount across IHG hotels (as applicable)
• Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.