Front Office Guest Service Associate

Marriott Hotels India; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Marriott Hotels India in Chennai seeks a Guest Experience Expert for the Front Office to support smooth check-ins and check-outs and assist guests with luggage in the bell area. You will move throughout the property, process requests, and help deliver a memorable stay while upholding safety, confidentiality, and brand standards.

This entry-level role requires a high school diploma; no related experience is required.

Qualifications

• Education: High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through check-in and check-out, ensuring accuracy and efficiency.
• Assist guests with loading/unloading luggage and escort to designated bell area as needed.
• Respond to guest requests, process reports, and share highlights of the local area while maintaining safety and confidentiality.

Education

High school diploma or G.E.D. equivalent

Job description

Front Office GSA POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Equal Opportunity Employer Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level

Entry Level