Front Office & Guest Relations

Keka Inc.; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

Raise Financial Services in Mumbai, Goregaon West, seeks a Front Office Associate to create a welcoming first impression, manage calls, assist with room bookings, stock, events, and general admin tasks.

The role requires a Bachelor's degree and 2–5 years of receptionist/guest relations experience, proficiency in Microsoft Office, and a professional, warm communication style suitable for coordinating with employees and visitors.

Qualifications

• Bachelor’s degree in any field is mandatory.
• 2–5 years proven experience as a receptionist, guest relations and administration.
• Proficient in basic Microsoft office and telephone systems.
• Good communication with warm and professional tone.
• Ability to multitask and prioritize tasks effectively.
• Ensure safety and hygiene standards of the reception area

Responsibilities

• To warmly greet and welcome at reception in a professional and courteous manner.
• Manage incoming calls and direct them to the appropriate department or personnel.
• Assist the administration in resolving guest instances by demonstrating a calm and composed demeanor.
• Manage room and conference booking requests.
• Perform office duties related to ordering supplies, managing records and handling stock management
• Assist in organizing company events, meetings, and conferences.
• To provide general administrative support, such as scheduling meetings, stock and supplies management, making travel arrangements and assisting HR and admin teams.

Skills

Reception

Guest relations

Administration

Communication

Microsoft Office

Education

Bachelor’s degree in any field

Tools

Telephone systems

Job description

Raise is built on this core philosophy - we will bring exceptionally great products, awesome user experience and best in class customer service to our users. We have started with our first step by launching an Investment & Trading platform – Dhan ( www.dhan.co) in November 2021.

As a Front Office Associate, you will play a crucial role in creating a positive first impression for visitors and guests about the organisation. Your primary responsibility is to ensure the smooth and efficient operation of the reception and create a welcoming and professional atmosphere, being the first point of contact for employees, guests and visitors entering the office.

Expected Responsibilities

• To warmly greet and welcome at reception in a professional and courteous manner.
• Manage incoming calls and direct them to the appropriate department or personnel.
• Assist the administration in resolving guest instances by demonstrating a calm and composed demeanor.
• Manage room and conference booking requests.
• Perform office duties related to ordering supplies, managing records and handling stock management
• Assist in organizing company events, meetings, and conferences.
• To provide general administrative support, such as scheduling meetings, stock and supplies management, making travel arrangements and assisting HR and admin teams.

Expected Skills

• Bachelor’s degree in any field is mandatory.
• 2-5 years proven experience as a receptionist, guest relations and administration.
• Proficient in basic Microsoft office and telephone systems.
• Good communication with warm and professional tone
• Ability to multitask and prioritize tasks effectively.
• Ensure safety and hygiene standards of the reception area

Location

Goregaon West, Mumbai (Preference will be given to candidates residing in Mumbai’s Western suburbs).

Why Join Raise?

We’re a certified Great Place to Work, and it shows in everything we do - from how we collaborate to how we celebrate wins. Our culture is built on growth, ownership, and mutual respect. At Raise, you’ll find a flat hierarchy, open conversations, and a team that values passion, humility, and speed over titles and bureaucracy.

Our Values & Culture

We look for people who:

• Are obsessed with customer satisfaction.
• Respect their work, teammates, and users.
• Value speed, humility, and thoughtful action.
• Are hands-on regardless of role or title.
• Embrace ownership, discipline, and an entrepreneurial spirit.
• Believe in less talk, more execution.
• Are passionate about the work they do.

Raise is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace.

About Raise Financial Services

We are building technology led financial products and infrastructure for India’s top 25Mn+ financially aware and literate users. Our product lines span investments, financing, insurance, payments, and wealth services. We will offer consumer products & services that cater to these users, and will offer the same technology & infrastructure to partners in the startup ecosystem willing to take the experience to everyone in India. Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide exceptional customer services to our users.

Explore more:

• Company Website: www.raiseholding.co

Required Skills

Communication Skills Office Administration Guest Relation Company Event Guest Service Front Office Meeting room Reception