Front Office Executive - Clinic

JobItUs; Chennai District; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A healthcare facility in Chennai is seeking a Front Office Coordinator for the physiotherapy clinic. The role involves managing patient reception, scheduling appointments, and ensuring accurate billing and data management. Ideal candidates will demonstrate excellent customer service skills, professionalism, and attention to detail. This position offers an opportunity to contribute to patient satisfaction in a supportive environment.

Responsibilities

• Ensure a welcoming and caring experience for all patients.
• Efficiently handle patient appointments, cancellations, and rescheduling.
• Ensure accurate billing and timely payment collection.
• Maintain accurate and confidential patient records.
• Coordinate with physiotherapists and support staff for clinic operations.
• Monitor inventory and supplies if applicable.

Skills

Customer service

Appointment management

Billing accuracy

Data management

Communication

Job description

Job description:

KRA for Front Office – Physiotherapy Clinic

1. Patient Reception & Customer Service

KRA: Ensure a welcoming, professional, and caring experience for all patients.

KPIs: Patient satisfaction score (feedback forms / Google reviews).

2. Appointment Management & Scheduling

KRA: Efficiently handle patient appointments, cancellations, and rescheduling.

KPIs: Accuracy in scheduling (% of error-free bookings).

No-show / missed appointment rate.

Number of double-booking errors (target: 0).

3. Billing & Payments

KRA: Ensure accurate billing and timely payment collection.

KPIs: Billing accuracy rate.

4. Patient Records & Data Management

KRA: Maintain accurate, confidential, and updated patient records.

KPIs: 100% of records updated on the same day.

Zero data entry errors.

Compliance with data privacy protocols.

5. Clinic Coordination & Support

KRA: Coordinate with physiotherapists and support staff for smooth clinic operations.

KPIs: Number of operational escalations handled without delay.

On-time communication of schedule changes to staff/patients.

6. Inventory & Supplies Monitoring (Optional if role includes it)

KRA: Ensure front desk and patient area supplies are maintained.

KPIs: Zero stock-out incidents for essential items.

Monthly inventory reports submitted on time.