Front Office Executive

Awfis Space Solutions Limited; Chennai District; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading office space provider in Chennai is seeking a Community Service Executive to handle client interactions and enhance community engagement. Candidates must possess 1-3 years of experience, excellent communication skills, and a strong customer service mindset. The role involves operational responsibilities, vendor management, and ensuring client satisfaction. An MBA preferred but not mandatory.

Qualifications

• Minimum experience of 1-3 years.
• Must have worked at a Revenue Centre in the last 1 year.
• Excellent communication & interpersonal skills.

Responsibilities

• Client satisfaction and service delivery.
• Vendor Management and Expense Control.
• Participate in training, development and refresher schedules.

Skills

Customer Service Skills

Communication Skills

Teamwork

Attention to Detail

Education

Graduate in any stream

MBA preferred

Job description

Overview

Designation: Community Service Executive/ Front Office Executive

Department: Operations

Location: Chennai

The position is about working closely with CM and/or ACM for execution and completion of routine operational tasks. The candidate will focus on client handling in all aspects, understanding Standard Operating Procedures.

Responsibilities

• Profit Center Team-Mate
  •ASR and margin analysis
  •Expense Control
  •Collections
  •Renewals
  •Vendor management
  •Retail Management
• Build and expand community
• •Execute Business Specific Events within standard horizons
• Client satisfaction and service delivery which lead to:
• •Above target CSAT score
• •Every member being a Brand Ambassador for AWFIS

• Training and People development
• •Participate in training, development and refresher schedules
• •Skills and Knowledge Review every Quarter
• •Standard Procedures understanding and execution in close association with Senior Team Mate.
• Vendor Management
• a. Conformance to Purchase-to-Pay process

• Facilities Management
• •Upkeep of the Centre
• •Daily Readiness of Centre
• •Closure of Repair & Maintenance Tasks
• •Adherence to Compliances & Protocols
• •Understanding and execution in close association with Senior Team Mate - Environmental-Socio-Governance nuances

• Lead the CSR initiative for Center in the vicinity
• Active Participation in all company driven ideas and initiatives
• Team Player
• a. Collaborate within Team & other stakeholders for enhanced learning & execution

Role of AWFIS for prepare a new Team Member

• AWFIS SOP and Guidelines induction will be imparted and material shared
• Training on business specific SOPs and Background (eg. Collections, renewals)
• Share updated design and layout specs and training on Centre layout
• Induction session in relevant Verticals of AWFIS
• Scheduled Exposure to all sub groups within the Department to understand the key focus areas of Operations Department.
• Pre-Opening Process and Guidelines

Requirements / Qualifications

• We are looking for Candidates with:
• •Exemplary Customer Service and Customer Handling skills and record
• •An extrovert personality
• •Aware and with keen interest in current affairs
• •Inherent Team playing skills
• •Ambition and drive to demonstrate continuous upgradation in skills and knowledge
• •Enthusiasm and demonstrating noticeable participation
• •Keen to Details
• •Ability to Demonstrate consistency in execution of Standard Procedures
• •With a hunger to grow with a 2 year focus on managing additional/ increased responsibility
• •Excellent communication & interpersonal skills
• Eligibility:
• •Minimum experience of 1-3 years.
• •Must have worked at a Revenue Centre in the last 1 year.
• •Excellent communications skills
• •Graduate in any stream,
• ** MBA preferred.
• ** Should be familiar with local language.