Front Office Associate

Fairfield Inn & Suites; Vadodara; On-site; INR 300,000 - 420,000; Full time

Job summary

Fairfield Inn & Suites in Vadodara is seeking a Guest Experience Expert to ensure smooth check-in/check-out and memorable stays. You will move about the property assisting guests, handling requests, and guiding them through their visit.

Expect to assist with luggage, coordinate with bell desk, and uphold company standards for safety, confidentiality, and appearance. This role requires standing and moving throughout shifts and delivering service with warmth and professionalism.

Qualifications

• High school diploma or GED equivalent.
• No related work experience.
• No supervisory experience.
• No license or certification required.

Responsibilities

• Assist guests with check-in and check-out and bell services as needed.
• Address guest requests, provide local information, and guide guests through their stay.
• Assist with loading/unloading luggage and coordinate with bell staff as necessary.
• Maintain professional appearance and comply with policies and confidentiality requirements.

Education

High school diploma or GED equivalent

Job description

Additional Information

• Job Number 26114637
• Job Category Rooms & Guest Services Operations
• Location RC Dutt Road, Alkapuri, Vadodara Alkap 390007, India VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.