Front Office Associate

Fairfield Inn & Suites; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Fairfield Inn & Suites in Kolkata, India, is seeking to hire for a Front Desk/Guest Services role. The position involves organizing and executing guest check-ins/check-outs, handling reservations, billing, and communicating with guests about property amenities and local areas of interest.

Responsibilities include processing payments, keys, wake-up calls, and daily reports, while maintaining professional appearance and adhering to Marriott policies.

Responsibilities

• Organize, confirm, process, and conduct guest check-ins and check-outs.
• Handle room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing; process payments and vouchers.
• Activate and file room keys; relay guest messages.
• Print contingency lists to record all guests for emergencies.
• Provide guests with directions, local information, and hours of operation.
• Follow up on outstanding requests from the previous day; resolve issues.
• Run and review daily reports and logs; complete cashier and closing reports.
• Accept and record wake-up calls and handle banking at shift start/end.
• Notify Loss Prevention of any theft or security concerns.
• Maintain professional appearance and adhere to company policies; protect assets.
• Answer telephones with clear, professional communication.

Job description

Additional Information

• Job Number 26121043
• Job CategoryRooms & Guest Services Operations
• LocationCB 218, Action Area 1C, New Town, Kolkata West 700156, India VIEW ON MAP
• ScheduleFull Time
• Located Remotely?N
• Position Type Non-Management

Position Summary

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.