Front Office Associate

Marriott Hotels India; Pune District; On-site; INR 180,000 - 260,000; Full time

Job summary

Marriott Hotels India seeks an entry-level Front Desk/Guest Service Associate in Pune to warmly welcome guests, handle inquiries, and coordinate requests across departments. You will answer calls, process wake-up calls, log guest needs, and help guests with local information and services.

Strong communication and professional appearance are essential, with training provided. Qualifications include a high school diploma or GED and no prior work experience required.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Answer, record, and process all guest requests via telephone, email, chat, and mobile devices.
• Operate telephone switchboard, process wake-up calls, and connect/redirect calls to appropriate extensions.
• Receive, record, and relay messages accurately; log guest requests or issues into computer systems.
• Provide information about room features, property amenities, and local areas of interest.
• Assist guests with accessing internet and guestroom entertainment; process room service orders as needed.
• Follow all company policies; maintain professional appearance; protect company assets; ensure guest satisfaction.
• Develop and maintain positive working relationships with colleagues and support team goals.

Education

High school diploma or GED equivalent

Job description

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Entry Level