Front Office Associate

Hilton Hotels; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Hilton Hotels in Mumbai seeks a Front Office/Guest Service Agent to be the first point of contact for guests, ensuring smooth check-ins, check-outs, and timely responses to inquiries. You will deliver warm hospitality and memorable experiences that set the tone for every stay.

The role requires strong communication, English proficiency, and the ability to multitask in a fast-paced environment, including nights and weekends.

Qualifications

• Experience in guest service or front desk within hospitality.
• Strong communication and interpersonal skills.
• Proficiency with hotel PMS and front office procedures.
• Ability to work flexible hours including nights and weekends.
• English proficiency; additional languages a plus.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Process payments and issue receipts using POS.
• Provide hotel information and assist with inquiries.
• Promote hotel services and upsell where appropriate.
• Respond to guest requests with care and resolve issues promptly.

Skills

Guest service

Communication

Interpersonal skills

English proficiency

Multitasking

Tools

PMS

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Office / Guest Service Agent , you re not just ensuring a seamless check-in and check-out process - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a guest service or front office role within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
• Proficiency in hotel property management systems (PMS) and general front office procedures.
• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A positive attitude and a genuine passion for providing exceptional guest service.

Here s what you ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications