Front Desk Manager

Hilton; Surat; On-site; INR 400,000 - 700,000; Full time

Job summary

Hilton Surat is seeking a Front Desk Manager to oversee the daily front office operations and guest services, ensuring guests receive outstanding service. You will manage check-in and check-out processes and lead a team of front desk agents and guest services representatives to uphold service standards.

As a frontline hospitality leader, you will deliver memorable experiences that brighten a guest's stay, contribute to award-winning workplace culture, and align with Hilton's commitment to warmth

Qualifications

• Experience overseeing daily front office operations.
• Proven ability to lead a front desk team and maintain service standards.
• Strong problem-solving and guest-relations skills.

Responsibilities

• Oversee daily front office operations and guest services.
• Manage check-in and check-out processes for guests.
• Resolve guest concerns and ensure a memorable stay.
• Lead and mentor front desk agents and guest service staff.

Skills

Front desk management

Guest service leadership

Team leadership

Check-in and check-out

Customer service

Job description

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel's service standards. As a Front Desk Manager, you're not just overseeing daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

Requirements: