Front Office Associate

The Indian Hotels Company Limited; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

IHCL is seeking a Front Office Associate for Taj Fisherman's Cove Resort & Spa, Chennai. This role focuses on delivering warm, professional guest service at the Front Office, handling check-ins/outs, resolving guest queries, and coordinating with other departments to ensure a memorable stay.

The candidate should demonstrate excellent communication, resilience during busy periods, teamwork, and a proactive approach to guest satisfaction. This position is based on-site at the Chennai property.

Qualifications

• Effective communication is essential for guest interactions and problem solving.
• Resilience helps handle peak times and challenging inquiries with composure.
• Accountability drives reliable service and adherence to standards.
• Teamwork supports smooth handoffs between Front Office and other departments.
• Judgement and analysis aid in guest issue resolution and decision making.
• Learning agility enables quick adaptation to property procedures and guest needs.

Skills

Effective Communication

Resilience

Accountability

Teamwork

Judgement & Analysis

Learning Agility

Job description

Title: Front Office Associate

28 Oct 2026

Business Unit: Taj Fisherman's Cove Resort & Spa, Chenn

Department: Front Office

Job requisition ID: 21548

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Behavioural Competencies

• Effective Communication
• Resilience
• Accountability
• Teamwork
• Judgement & Analysis
• Learning Agility

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.