Assistant Manager Front Desk

Hilton; Goa; On-site; INR 350,000 - 550,000; Full time

Job summary

Hilton Goa is seeking an Assistant Manager Front Desk to lead guest services, oversee front office operations, and ensure a warm, seamless arrival for every guest. You will coordinate across departments, resolve issues promptly, and uphold Hilton’s hospitality standards to deliver memorable stays.

Successful candidates combine strong leadership with superb communication, adaptability for a rotating schedule, and a passion for guest satisfaction in a dynamic hotel environment.

Qualifications

• Experience in hotel operations or guest services, ideally in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication with a guest-focused approach.
• Calm under pressure with practical problem-solving abilities.
• Proficient in hotel systems (PMS) and operational procedures.
• Able to work a flexible schedule, including nights, weekends, and holidays.
• Multi-lingual skill is a plus.

Responsibilities

• Deliver Guest Excellence: Respond promptly to guest inquiries, complaints, and special requests, ensuring a seamless and satisfying experience.
• Support Daily Operations: Oversee front office, housekeeping, and F&B functions to maintain smooth, high-standard hotel operations.
• Coordinate Across Teams: Facilitate clear communication between departments to align on guest needs and operational priorities.
• Resolve Issues Proactively: Handle escalated guest concerns and operational challenges with professionalism and efficiency.
• Manage Emergencies: Assist in crisis situations, ensuring guest safety and adherence to hotel protocols.
• Report & Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.

Skills

Leadership

Guest service

Communication

Problem-solving

PMS/Hotel systems

Flexibility

Multilingual

Tools

PMS systems (Opera)

Hotel operations software

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You will support smooth cross‑departmental coordination, resolve guest issues promptly, and ensure service excellence across all touchpoints. As an

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You will support smooth cross‑departmental coordination, resolve guest issues promptly, and ensure service excellence across all touchpoints. As an Assistant Manager Front Desk, you’re not just overseeing daily hotel operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Deliver Guest Excellence: Respond promptly to guest inquiries, complaints, and special requests, ensuring a seamless and satisfying experience.


• Support Daily Operations: Oversee front office, housekeeping, and F&B functions to maintain smooth, high‑standard hotel operations.


• Coordinate Across Teams: Facilitate clear communication between departments to align on guest needs and operational priorities.


• Resolve Issues Proactively: Handle escalated guest concerns and operational challenges with professionalism and efficiency.


• Manage Emergencies: Assist in crisis situations, ensuring guest safety and adherence to hotel protocols.


• Report & Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Experience in hotel operations or guest services, ideally in a supervisory role.


• Strong leadership and team management skills.


• Excellent communication with a guest‑focused approach.


• Calm under pressure with practical problem‑solving abilities.


• Proficient in hotel systems (PMS) and operational procedures.


• Able to work a flexible schedule, including nights, weekends, and holidays.


• Multi‑linguistic skill is a plus.

About Us

Join an Award‑Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.