Front Desk and Office Manager

Artha Group; Mumbai; On-site; INR 1,000,000 - 1,200,000; Full time

Benefits offered by this job

Retention bonus

Performance-based bonus

Job summary

Artha Group in Mumbai is seeking a Front Desk cum Office Manager to shape guest experience, manage visits, and maintain a polished, efficient office environment. Location at Lower Parel, Mumbai (Full-Time, Onsite).

You will lead front desk operations, oversee facilities, vendor contracts, travel bookings, events, staff supervision, and administration, reporting to the COO. Candidates should have a Bachelor's degree and 4–5 years of office-management experience, with fluency in English and a

Qualifications

• Bachelor's degree in any discipline; hospitality or management background preferred.
• Minimum 4-5 years of experience in office management, front desk operations, or administrative support.
• Prior exposure to high-touch guest-facing roles—hospitality, venture capital, consulting, or startups preferred.

Responsibilities

• Front Desk & Guest Experience: be the first point of contact for guests and vendors with a polished, professional reception.
• Office & Facility Operations: own daily functioning of the workspace, monitor safety and maintenance.
• Vendor & Contract Oversight: manage vendor relationships and SLAs, negotiate contracts and track renewals.
• Travel, Bookings & Event Logistics: arrange domestic/international travel and coordinate team events.
• Staff Supervision & Housekeeping: supervise housekeeping/pantry staff and ensure cleanliness and service quality.
• Administration & Reporting: maintain records of expenses, purchases, and budgets; prepare summaries.

Skills

Front desk operations

Guest experience

Office administration

Vendor management

Travel bookings

Event logistics

Budget tracking

Education

Bachelor's degree

Hospitality/Management background preferred

Job description

About Artha Group

About Artha Group
Artha Group is a performance-first investment house managing ₹2,300 crores across domestic and international investment vehicles, including Category I & II AIFs, LLPs, and Private Limited companies. With active investments in 130+ startups, with 32+ successful exits, and 10+ renewable energy projects. We operate at the convergence of capital precision and operational depth.
We are now hiring a Front Desk cum Office Manager—someone who brings elegance to daily operations, precision to workplace management, and a guest-first mindset to the front-facing experience.
Role Overview
As the Front Desk cum Office Manager, you are the first and last impression of Artha’s culture—owning not just the reception, but the tone, flow, and service quality of our day-to-day office operations. From managing high-stakes visits and boardroom readiness to coordinating staff, vendors, travel, and logistics—this is a role for someone who can create calm amidst complexity.
You’ll report directly to the COO and work closely with teams across administration, people operations, finance, and hospitality.
Location : Lower Parel, Mumbai (Full-Time, Onsite)

Key Responsibilities

Front Desk & Guest Experience

• Be the first point of contact for guests, investors, founders, and vendors—delivering a polished, professional, and warm reception at all times
• Manage appointment scheduling, visitor logs, ID protocols, and coordination with internal teams for guest meetings
• Ensure front office spaces are always pristine, stocked, and presentable—including waiting lounges and reception counters
• Handle incoming calls, messages, and emails with clarity, speed, and discretion

Office & Facility Operations

• Own the daily functioning of the workspace—overseeing everything from air conditioning to lighting, common areas to boardrooms
• Maintain a proactive calendar for maintenance, deep cleaning, fumigation, and system checks to avoid reactive fixes
• Monitor safety and security protocols, liaising with building management and internal operations
• Track and restock essential office supplies, pantry items, stationery, and hygiene products on a rotating cycle

Vendor & Contract Oversight

• Identify, evaluate, and manage vendor relationships across housekeeping, security, catering, and office services
• Negotiate service contracts, track expiration/renewals, and raise red flags on underperformance or SLA breaches
• Ensure seamless coordination with food vendors for office meals, events, or celebrations
• Maintain digital records of agreements, invoices, payments, and service performance

Travel, Bookings & Event Logistics

• Manage domestic and international travel bookings for leadership, including flights, hotels, cabs, and visa appointments
• Oversee logistics for team offsites, investor meetings, internal celebrations, and vendor visits—owning venue, F&B, setup, and flow
• Prepare travel itineraries, event schedules, and coordinate minute‑by‑minute logistics when needed

Staff Supervision & Housekeeping

• Supervise a team of housekeeping and pantry staff—ensuring five-star cleanliness and service at all times
• Conduct daily walk-throughs of office spaces to ensure hygiene, orderliness, and presentation readiness
• Monitor housekeeping attendance, task delegation, and quality control
• Train support staff on workplace etiquette, guest sensitivity, and service discipline

Administration & Reporting

• Maintain structured records of all expenses, vendor payments, bookings, and purchases
• Track monthly budgets for office operations, flagging anomalies or excessive costs in real-time
• Prepare quarterly summaries of operational efficiency, visitor metrics, service SLAs, and cost optimization suggestions
• Coordinate with finance and admin teams on all documentation and reimbursements

Who You Are

• Bachelor’s degree in any discipline; hospitality or management background preferred
• Minimum 4-5 years of professional experience in office management, front desk operations, or administrative support
• Prior exposure to high-touch guest-facing roles—preferably in hospitality, venture capital, consulting, or high-growth startups
• Polished in demeanor, fluent in English, and able to communicate professionally across internal and external stakeholders
• Adept at juggling multiple priorities while maintaining composure and service quality
• High sense of ownership, discretion, and pride in running a smooth and well-functioning office

Compensation

• ₹12,00,000 per annum
• ₹10,00,000 fixed annual salary
• ₹2,00,000 annual retention bonus (paid at year-end, not performance-linked)
• Performance-based bonus available based on role maturity and outcomes