Fresher : BPO : Voice Support : Max 3 LPA : Mumbai : Graduate : Apply

Outpace Consulting Services; Mumbai; Hybrid; INR 270,000 - 330,000; Full time

Benefits offered by this job

Provident Fund (PF)

Cab Facility

Career Growth Opportunities

Professional Work Environment

Job summary

Outpace Consulting Services in Mumbai is hiring for an International Voice Process role suitable for freshers with excellent English communication. The position requires willingness to work in rotational shifts and is ideal for graduates aiming to start a career in IT-enabled services.

The job involves handling customer queries via calls and chat, delivering timely resolutions, and maintaining high service quality while documenting interactions in the system. Immediate joiners are preferred.

Qualifications

• Freshers welcome with strong English written and verbal skills.
• Any Graduate with good written and verbal English.
• Basic computer knowledge and typing skills expected.
• Willingness to work in rotational shifts.

Responsibilities

• Handle customer queries through calls and chat support.
• Provide timely, accurate, and professional resolutions to customer concerns.
• Deliver exceptional customer service while maintaining quality standards.
• Document customer interactions accurately in the system.
• Follow company policies, process guidelines, and quality standards.
• Ensure a positive customer experience through effective communication.

Skills

English communication

Written communication

Verbal communication

Typing skills

Basic computer knowledge

Education

Graduate degree

Tools

Typing speed

Computer basics

Job description

Hi,

We Are Hiring! Customer Service Executive International Voice Process

Location: Mumbai - Airoli

Salary: Max 3 LPA

We are hiring enthusiastic Freshers for a leading ITES company in Mumbai. If you have excellent written communication skills and are looking to build your career in the international BPO industry, this is a great opportunity to get started.

Key Highlights:

• Freshers are welcome to apply
• Excellent English communication skills (Written & Verbal)
• Graduates Only ( 2024, 2025 and 2026 Pass-out Only)
• International Voice Process
• 247 Rotational Shifts
• 5 Days Working
• 2 Rotational Week-offs
• Immediate Joiners Preferred

Roles & Responsibilities:

• Handle customer queries through calls and chat support.
• Provide timely, accurate, and professional resolutions to customer concerns.
• Deliver exceptional customer service while maintaining quality standards.
• Document customer interactions accurately in the system.
• Follow company policies, process guidelines, and quality standards.
• Ensure a positive customer experience through effective communication.

Eligibility:

• Any Graduate (Freshers)
• Good English communication skills (Written & Verbal)
• Basic computer knowledge and typing skills
• Willingness to work in rotational shifts

Perks & Benefits:

• Salary: 3 LPA
• Provident Fund (PF)
• Cab Facility (As Per Company Policy)
• Career Growth Opportunities
• Professional Work Environment