French service desk

Tata Consultancy Services Limited; Dadri; On-site; INR 350,000 - 520,000; Full time

Job summary

Tata Consultancy Services Limited in Noida is seeking a Service Desk professional fluent in French with 2–4 years of experience handling global customers and DELF B2 certification.

You will be the first point of contact for IT issues, record queries in ServiceNow, perform L1 troubleshooting, and escalate when needed. The role requires strong communication skills and availability for 24x7 rotational shifts.

Qualifications

• Fluent in French (written and spoken).
• 2–4 years of service desk experience with global customers.
• DELF B2 certification required.
• Proficient in MS Office/O365.
• Basic L1 IT troubleshooting skills.
• Capable of handling incidents end-to-end and recording in ITSM tools.

Skills

French language proficiency

Strong communication skills

Service desk experience

L1 troubleshooting

MS Office/O365

ServiceNow

Active Directory

Education

Full-time education

Tools

ServiceNow

Active Directory

Job description

Role-Service desk (French only).

Experience-2 to 4 yrs.

Location-Noida.

(Education-Full time )

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Strong communication skills to handle global customers
• Prior Service Desk Experience
• Strong verbal and written communication skills of French language, ability to interpret, understand French language queries.
• Must have DELF B2 certification
• Knowledge of MS office/O365
• Basic knowledge of L1 troubleshooting of IT issues
• Categorize and record reported queries and provide solutions
• Acting as a point of contact to support service users and customers
• Monitor issues from start to resolution
• Escalate, if needed, unresolved problems to a higher level of support
• Flexible for 24x7 rotational shifts
• Being accountable for resolving the incidents via workaround or permanent fix
• Ensuring assigned reports are maintained and up-to-date
• Practical Knowledge of an ITSM tool such ServiceNow

Good-to-Have

• Understanding of Incidents, mitigation, and incident response frameworks
• Experienced in communicating with senior management and executives
• Knowledge of relevant laws (GDPR) and regulations related to incident response and data privacy
• Ability to stay calm under pressure and make sound decisions in crisis situations
• Knowledge of Active Directory
• Knowledge of ITIL framework