Fraud Specialist I

JP Morgan Chase; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

JPMorganChase in India seeks a Specialist I in Fraud to be the first point of contact for clients, delivering excellent customer service for financial products. You will handle calls, build relationships, and provide innovative solutions within a well-defined framework.

The role requires strong communication, empathy, multitasking, and the ability to work in a fast-paced call center. Training attendance and US-friendly shifts are included.

Qualifications

• Excellent customer service and communication abilities.
• Experience in a call center or similar fast-paced environment is preferred.
• Ability to understand customer needs and provide effective solutions.
• Empathy, composure, and sound judgment in customer interactions.
• Willingness to learn products and processes quickly.

Responsibilities

• Handle up to 100 calls daily, delivering support for financial products.
• Interpret needs and provide insights to customers.
• Navigate multiple computer systems with efficiency.
• Work independently and with the team to meet goals.
• Follow regulatory and departmental policies and procedures.
• Own each interaction with empathy and respect.

Skills

Customer service

Call center experience

Communication skills

Empathy & composure

Multitasking

Problem solving

Fast learner

Tech literacy

Education

High school diploma or GED

Job description

Job Description:

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job Responsibilities

• May manage upwards of 100 calls daily, delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required Qualifications, Capabilities, And Skills

• Communication, information gathering, and decision-making skills
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• High school diploma or GED required

Preferred Qualifications, Capabilities, And Skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

About Us

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.