Fraud Prevention and Detection Executive

SBI Payment Services Pvt. Ltd.; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Wellness program

Rewards program

Diverse culture

Health benefits

Job summary

SBI Payment Services Pvt. Ltd. is seeking an Executive - RTD & RI to monitor fraud alerts, assess risk, and ensure timely decisioning while upholding regulatory compliance and customer satisfaction. The role requires analytical skills, decisive judgment, and process discipline.

The candidate will engage in fraud prevention, pattern analysis, and collaboration with analytics teams to strengthen controls and improve overall risk management within the payments domain.

Qualifications

• Graduate in any discipline from a recognised institute/university.
• Basic knowledge of fraud management, application sourcing and transaction processing systems and KPI.
• Experience documenting case facts.

Responsibilities

• Analyze applications/transactions to unearth frauds and make judgements to approve/decline or block/unblock cards.
• Communicate with applicants to understand patterns and decide on approvals or blocks.
• Share fraud modus operandi with analytics team for early detection and prevention.
• Ensure regulatory compliance on KYC and transaction monitoring.
• Deliver best-in-class customer experience while handling suspected fraud alerts.
• Oversee process excellence in low/medium risk cases.
• Adhere to SOPs and customer contact policies.

Skills

Analytical ability

Decisiveness

Listening skills

Process orientation

Education

Graduate degree

Job description

Executive - RTD & RI

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience.

Role Accountability

• Fraud Prevention, Detection, Monitoring & Compliance: Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards
• Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
• Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding
• Ensure adherence to regulatory compliance on KYC and transaction monitoring
• Fraud awareness to customers to safeguard them against potential fraud threats
• Action suspected fraud alerts while delivering the best levels of customer experience
• Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases
• Ensure adherence to process SOPs & customer contact policies

Measures of Success

• Productivity (No. of cases decisioned in a day) as per MOU
• Fraud Decisioning Accuracy
• Fraud Catch Rate
• False Positive Rate
• Fraud trends highlighted and process improvement opportunities suggested
• Process Adherence as per MOU

Technical Skills / Experience / Certifications

• Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI
• Experience of documenting case facts

Competencies critical to the role

• Analytical Ability and Problem Solving
• Decisiveness
• Listening skills
• Process Orientation

Qualification

Graduate in any discipline from a recognised and recognised institute / University

Preferred Industry

• Banking / Financial Services / E-Commerce / Fintech's / Telecom / Insurance

Experience Level

Executive Level