Fraud Detection and Risk Investigation Associate

SBI Payment Services Pvt. Ltd.; Gurugram District; In loco; INR 600.000 - 900.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Personal Accidental

Group Term Life Insurance

Annual Health Checkup

Dental and OPD benefits

Learning & development framework

Descrizione del lavoro

SBI Card is seeking an Associate for RTD & RI to ensure timely and accurate fraud alert decisioning, maintain regulatory compliance, and deliver excellent customer experience. You will analyze applications and transactions, identify fraud patterns, and decide on approvals, declines, or blocking/unblocking of cards.

The role emphasizes communication with customers, collaboration with analytics, and adherence to KYC and monitoring procedures to safeguard customer interests.

Competenze

• Graduate in any discipline from a reputed and recognized institute/university.
• Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems.

Mansioni

• Fraud prevention, detection, monitoring & compliance: analyze applications/transactions for patterns and make decisions to approve/decline or block/unblock cards.
• Communicate with applicants/customers to understand patterns and make judgments to approve/decline or block/unblock cards.
• Report fraud modus operandi to analytics team and management for early detection and prevention.

Conoscenze

Analytical ability

Problem solving

Decisiveness

Listening skills

Process orientation

Formazione

Graduate in any discipline

Strumenti

Fraud Management systems

Application Sourcing

Transaction Processing systems

Descrizione del lavoro

Associate - RTD & RI

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc.

SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

SBI Card truly lives by the work-life balance philosophy.

We offer a robust wellness and wellbeing program to support mental and physical health of our employees.

Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees.

Dynamic, Inclusive and Diverse team culture.

Gender Neutral Policy.

• Medical Insurance
• Personal Accidental
• Group Term Life Insurance
• Annual Health Checkup
• Dental and OPD benefits
• Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience.

Role Accountability

• Fraud Prevention, Detection, Monitoring & Compliance: Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards
• Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
• Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding
• Ensure adherence to regulatory compliance on KYC and transaction monitoring
• Fraud awareness to customers to safeguard them against potential fraud threats
• Action suspected fraud alerts while delivering the best levels of customer experience
• Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases
• Ensure adherence to process SOPs & customer contact policies

Measures of Success

Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU

Technical Skills / Experience / Certifications

Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI Experience of documenting case facts

Competencies critical to the role

Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation

Qualification

Graduate in any discipline from a reputed and recognized institute / University

Preferred Industry

Banking / Financial Services / E-Commerce / Fintech's / Telecom / Insurance

Experience Level

Mid Level