Fraud Management - TL

Airtel Africa; Gurugram District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Airtel Africa is seeking a fraud management professional to oversee 24x7 operations, detect fraud via FMS alerts, and analyze suspicious cases across all domains. You will build analytical capabilities for Airtel Money fraud prevention and optimize true/false positive metrics.

Role requires strong data analysis skills, Excel expertise, and experience with large datasets using SQL. 5–10 years in fraud management or related field is preferred.

Qualifications

• Knowledge of Revenue Assurance & Fraud Management and Mobile Money Systems.
• Ability to do data analysis and formulate the business processes.
• Strong problem solving skills.
• Environmental awareness of economic and financial risks impacting in digital payment processes.
• Experience with large datasets using SQL queries.

Responsibilities

• Managing Fraud Management OPS partner 24*7 ( 3 shifts)
• Detect possible Frauds through FMS alerts
• Analyze cases of suspicious fraud in complete domain
• Build Research & Analytical Capabilities for effective and Preventive Airtel Money & Fraud Management practices
• Motoring True/False Positive Ratio (TPR & FPR) and reducing false positives in alerts
• Building Auto actioning capabilities to be more proactive
• Implementation of risk mitigation controls to strengthen the control environment
• Identify abnormal trends, pattern & gaps; investigate, recommend and implement resolutions

Skills

Data analysis

Fraud management

Problem solving

Risk analytics

Excel (pivot, macros, visualizations)

SQL queries

Tools

SQL

Job description

Roles and Responsibilities :

• Managing Fraud Management OPS partner 24*7 ( 3 shifts)


• Detect possible Frauds through FMS alerts


• Analyze cases of suspicious fraud in complete domain


• Build Research & Analytical Capabilities for effective and Preventive Airtel Money & Fraud Management practices


• Motoring True/False Positive Ratio (TPR & FPR) and ensuring reduction in False positives alerts percentage & making FMS more accurate in terms of fraud detection.


• Building Auto actioning capabilities to be more proactive


• Implementation of risk mitigation controls to strengthen the control environment


• Identify abnormal trends, pattern & gaps. Investigate, recommend and implement resolutions

Job Requirements :

• Knowledge of Revenue Assurance & Fraud Management , Mobile Money Systems, Mobile Financial Service Ability to do data analysis and formulate the business processes


• Strong problem solving skills


• Environmental awareness of economic and financial risks impacting in digital payment processes


• High level of integrity


• 5-10 years of experience in fraud management or related field (banking/financial services).


• Advanced expertise in Excel, including pivot tables, macros, and visualizations.


• Strong understanding of risk analytics, risk control, and fraud detection techniques.


• Experience working with large datasets using SQL queries.