Fraud Risk & Compliance Manager

Paytm Payments Services; Dadri; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Paytm Payments Services is seeking a senior Fraud Risk Management leader to drive detection, investigation, and regulatory compliance across digital payments. You will liaise with RBI, NPCI, and LEAs to ensure proactive risk mitigation and governance.

You will engineer risk rules, optimize ML-based models, and lead a large operations team covering customer fraud, transaction monitoring, and investigations. A strong background in finance tech, analytics, and leadership is essential.

Qualifications

• 10+ years of progressive experience in Fraud Risk Management, Digital Payments, and Cyber Incident investigations in FinTech/digital banking.
• Postgraduate qualification in Business Administration; ML/AI knowledge is highly preferred.
• Proficiency in SQL and Python for data analysis and rule engineering.

Responsibilities

• Lead fraud risk governance, regulatory compliance with RBI/NPCI/FIU directives.
• Engineer risk rules (velocity, blacklists, compliance) using Python/SQL.
• Analyze large datasets, build daily alert reports, perform root cause analyses.
• Oversee investigations across UPI, IMPS, wallets, merchants and payment rails.
• Manage a large operations team and coordinate with Product, Tech, and Compliance.

Skills

Python

SQL

Machine Learning

Regulatory Compliance

Fraud Risk Management

Leadership

Data Analysis

Education

Postgraduate in Business Administration

Machine Learning & AI certifications

Job description

Role Overview

We are seeking a highly experienced, data-driven Fraud Risk Management professional to lead

our fraud detection, investigation, and regulatory compliance frameworks. In this role, you will

be responsible for safeguarding our digital payments ecosystem (including UPI, IMPS, Wallets,

and Merchant platforms) by engineering advanced risk rules, optimizing machine learning

models, and leading high-performing operational teams. You will also act as a primary liaison

with key regulatory bodies (RBI, NPCI) and Law Enforcement Agencies (LEAs) to ensure

ironclad compliance and proactive risk mitigation.

Key Responsibilities

Regulatory Compliance & Governance

• Implement Circulars: Spearhead the end-to-end implementation of all fraud risk-related

  circulars and compliance mandates from the RBI, NPCI, and FIU.

• Regulatory Confirmation: Own and ensure the timely, accurate submission of critical

  regulatory implementations on the PCOMP portal.

• Stakeholder Liaison: Serve as the primary point of contact for ad-hoc risk inquiries from

  regulatory bodies and Law Enforcement Agencies (LEA).

• Executive Reporting: Prepare and present advanced data analysis and high-level risk

  reports for Board-level forums, including the Risk Management Committee (RMC).

Risk Rule Engineering & Advanced Analytics

• Rule Development: Codify, test, and deploy hundreds of high-impact risk rules (velocity,

  blacklists, compliance) using Python and SQL to counter emerging fraud vectors.

• Data Analysis: Query and analyze large-scale transactional and profile data to identify

  patterns, build automated daily alert reports, and perform Root Cause Analysis (RCA).

• ML Model Optimization: Partner cross-functionally with Tech and Data Science teams to

  refine and optimize Machine Learning/AI-driven risk models to boost detection efficiency and

  reduce false positives.

Fraud Investigations & Operations

• Investigations: Lead end-to-end investigations into sophisticated digital payment fraud

  across UPI, IMPS, RTGS, PPI wallets, and merchant platforms.

• Real-time Surveillance: Oversee real-time transaction monitoring systems and instant

  containment protocols to mitigate active fraud threats.

• Process Improvement: Author and standardize Standard Operating Procedures (SOPs) to

  streamline fraud risk workflows and drastically reduce case resolution times.

Team Leadership & Collaboration

• People Management: Direct, mentor, and upscale a large operations team (including Team

  Leaders) covering customer fraud support, transaction monitoring, and grievance handling.

• Cross-Functional Alignment: Collaborate closely with Product, Tech, and Compliance

  teams to secure stakeholder sign-offs and integrate preventive risk controls seamlessly into

  the product architecture.

Required Qualifications & Experience

Requirement Description

Experience 10+ years of progressive experience in

Fraud Risk Management, Digital Payment

Scams, and Cyber Incident investigations

within a FinTech, Payment Bank, or digital

banking environment.

Education Postgraduate qualifications in Business

Administration and Machine Learning & AI are highly preferred.

Technical Stack Proficient in SQL and Python.

Domain Knowledge Deep understanding of Indian digital

payment architectures (UPI, TPAP

frameworks, Wallets, IMPS) and

corresponding regulatory landscapes (RBI

and NPCI guidelines).

Certifications CFE (Certified Fraud Examiner) or

equivalent professional risk/fraud

certifications are a significant advantage.

Soft Skills & Competencies

Exceptional leadership, team building, and performance management capabilities.

Strong strategic communication skills tailored for board-level and executive stakeholders.

Analytical, problem-solving mindset with a keen eye for forensic detail.