Fraud Investigation Analyst UK/Europe (6 months contract)

Tide; Hyderabad; Vor Ort; INR 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Health insurance

Life insurance

OPD Benefits

Learning & Development Budget

WFH Setup allowance

15 days Privilege leaves

12 days Casual leaves

12 days Sick leaves

3 paid days off for volunteering or L&

Zusammenfassung

Tide is hiring a Dispute Analyst in Hyderabad to investigate fraud and scams, analyze transactions, gather evidence, and collaborate with internal teams and external partners to detect and prevent fraudulent activities, protect customer assets, and ensure regulatory compliance.

You will interact with Tide members to resolve queries promptly, work in a fast-paced 24/7 environment, and rely on strong communication skills and calm decision making to succeed in this role.

Qualifikationen

• Minimum 1+ year of fraud/investigation experience.
• Interest in financial crime or fraud and banking knowledge is a plus.
• Ability to communicate clearly with internal teams and Tide members.
• Adaptable and able to work in a fast-paced banking environment.
• Willingness to share solutions and take initiative.

Aufgaben

• Raising chargeback requests on behalf of our members.
• Responding to queries from our finance partners and third-party financial institutions.
• Reviewing the chargeback/representation documents received from our finance partners.
• Ensuring compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection.
• Making fair decisions based on high-quality investigations and in line with external regulations and internal policies to deliver fair outcomes for our customers.
• Researching and investigating disputed card transactions and performing network analysis.
• Making outbound calls to our members, if required, to resolve queries immediately.

Kenntnisse

Fraud investigation

Communication

Calm under pressure

Interpersonal skills

Customer service

Decision making

Jobbeschreibung

A BOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 2 million members across UK and India
• Over $300 million raised in funding
• Over 2,800 Tideans globally
• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE ROLE:

• As a Dispute Analyst, you’ll be working in the Ongoing Monitoring team at Tide. To carry out this role efficiently, you need to be organised and able to remain calm under pressure.
• You will be responsible for investigating fraud and scam activities. Additionally, you will analyse transactions, gather evidence, and work closely with internal teams and external partners to detect and prevent fraudulent activities, protect customer assets, and ensure regulatory compliance. Strong communication skills are essential, as you will need to interact with Tide members and resolve their queries promptly.
• Your interpersonal skills will be crucial when working with many of Tide’s internal and external stakeholders, and you must take initiative in a busy and ever-changing work environment. Flexibility to work shifts in a 24/7 operational environment with rotational shifts is required.

Some of the Things You’ll Be Doing:

• Raising chargeback requests on behalf of our members.
• Responding to queries from our finance partners and third-party financial institutions.
• Reviewing the chargeback/representation documents received from our finance partners.
• Ensuring compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection.
• Making fair decisions based on high-quality investigations and in line with external regulations and internal policies to deliver fair outcomes for our customers.
• Researching and investigating disputed card transactions and performing network analysis.
• Making outbound calls to our members, if required, to resolve queries immediately.

WHAT WE ARE LOOKING FOR:

• A minimum of 1+ year of fraud/investigation experience; experience in the banking industry is a plus.
• Keen interest in transaction monitoring, financial crime, or fraud.
• Ability to remain calm under pressure.
• Excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders.
• Ability to adapt to changing priorities, work independently, and make sound decisions in a fast-paced banking environment.
• Problem-solving skills and a willingness to share your solutions.
• Prior customer service experience.

WHAT YOU’LL GET IN RETURN:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.