Fraud Analyst Voice Process UK Shift , Salary 6.5 L/A

Ignites Human Capital; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Ignites Human Capital in Bengaluru is seeking candidates for a voice process role focused on fraud prevention within banking. You will handle inbound customer calls to resolve queries related to fraud prevention and protection.

The ideal candidate must communicate excellently, understand AML laws, and use data analysis tools to report and mitigate financial crime. 0-5 years experience preferred; banking background is a plus.

Qualifications

• 0-5 years of experience in a similar role within the banking industry.
• Strong understanding of anti-money laundering laws, regulations, and best practices.
• Excellent communication skills with ability to handle high-pressure situations effectively.
• Proficiency in using technology-based tools for data analysis and reporting purposes.

Responsibilities

• Handle inbound calls from customers to resolve their queries related to fraud prevention and protection.
• Conduct thorough investigations into suspected fraudulent activities and provide recommendations for mitigation strategies.
• Collaborate with internal teams to implement effective measures against financial crimes such as money laundering, terrorism financing, and other illicit activities.
• Provide expert advice on anti-money laundering regulations and compliance requirements to clients.
• Ensure timely reporting of suspicious transactions or potential threats to senior management.

Skills

Excellent communication

Data analysis tools

Job description

Roles and Responsibilities

Note this is for Voice process

Should be excellent in communication

• Handle inbound calls from customers to resolve their queries related to fraud prevention and protection.


• Conduct thorough investigations into suspected fraudulent activities and provide recommendations for mitigation strategies.


• Collaborate with internal teams to implement effective measures against financial crimes such as money laundering, terrorism financing, and other illicit activities.


• Provide expert advice on anti-money laundering regulations and compliance requirements to clients.


• Ensure timely reporting of suspicious transactions or potential threats to senior management.

Desired Candidate Profile

• 0-5 years of experience in a similar role within the banking industry.


• Strong understanding of anti-money laundering laws, regulations, and best practices.


• Excellent communication skills with ability to handle high-pressure situations effectively.


• Proficiency in using technology-based tools for data analysis and reporting purposes.