Fraud Analyst , UK Shift , Voice Process, Salary 5.6 + joining bonus

Ignites Human Capital; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Joining bonus 5.6 LPA

Job summary

Qualifications

• 1-6 years of experience in a similar role within an international BPO environment.
• Strong understanding of blended processes for handling customer inquiries.
• Excellent communication skills for effective interaction with customers over phone calls, emails, or chats.
• Ability to work on night shifts (UK time zone) from Monday to Friday.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Identify potential fraudulent activities by analyzing customer behavior patterns and reporting suspicious cases to the concerned authorities.
• Provide excellent customer support services to customers through various communication channels (phone, email, chat).
• Collaborate with internal teams to investigate complex issues related to fraud prevention and risk management.
• Maintain accurate records of all interactions with customers using CRM software.

Skills

Customer support

Communication skills

Night shift readiness

UK time zone experience

Tools

CRM software

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Identify potential fraudulent activities by analyzing customer behavior patterns and reporting suspicious cases to the concerned authorities.
• Provide excellent customer support services to customers through various communication channels (phone, email, chat).
• Collaborate with internal teams to investigate complex issues related to fraud prevention and risk management.
• Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

• 1-6 years of experience in a similar role within an international BPO environment.
• Strong understanding of blended processes for handling customer inquiries.
• Excellent communication skills for effective interaction with customers over phone calls, emails, or chats.
• Ability to work on night shifts (UK time zone) from Monday to Friday.
• Joining bonus of 5.6 LPA will be provided upon successful completion of probation period.