Founder's Office, Operations Manager

Uplers Solutions Private Limited.; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Uplers Solutions Private Limited seeks an Operations Manager for the Founder’s Office in Bangalore. You will own SOC 2 follow-through, collect evidence, and close audit findings, while coordinating onboarding, employee records, and office operations.

You will drive process improvements, track KPIs, manage vendor relations, and employ AI tools daily to read, draft, summarize and automate tasks, enabling scale across the company.

Qualifications

• Must demonstrate a fixed or built process, backlog, tracker, onboarding checklist or automation.

Responsibilities

• SOC 2 follow-through: collect evidence, keep controls current, answer security questionnaires and close audit findings.
• Track company commitments and follow up with engineers and leadership until tasks are done.
• Identify root causes of issues, change processes, and document the new procedure to prevent recurrence.
• Run onboarding and offboarding end to end, manage employee records, leaves and benefits, and recruitment logistics.
• Maintain Bangalore office operations: facilities, vendors, admin.
• Help teams define and track KPIs; maintain visibility of progress.
• Use AI tools daily (Claude, etc.) to read, draft, summarize, and automate, expanding one person’s reach.

Skills

Operations

AI

People operations

Job description

Experience: 2.00 + years

Salary: Confidential (based on experience)

Expected Notice Period: 15 Days

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Office ()

Placement Type: Full Time Permanent position (Payroll and Compliance to be managed by: UNF)

Note: This is a requirement for one of Uplers' client - UNF

What do you need for this opportunity?

Must have skills required: Operations, AI, people operations

Founder’s Office, Operations Manager

Location: Bangalore, India

Experience: 2 to 5 years experience

Why this role exists

We are about 50 people. Our customers make medical devices, medicines, aircraft parts and car components, and they trust us with their quality records. So when a customer’s security team sends us a long security questionnaire, or our SOC 2 (Service Organization Control 2, the security audit standard) auditor asks for last quarter’s access reviews, the answer has to be there.

We have written down how we work: policies, procedures, an onboarding checklist, a security program. What we do not have is one person whose job is to make sure it actually happens. Today the founders chase it themselves, between customer calls.

This role is that person. You read the procedure, work out who has to do what by when, follow up until it is done, and fix the procedure when it turns out to be wrong.

About Us

Our vision is to simplify how the world makes things.

Here is what that means in practice. A quality engineer at a medical device company needs to change a supplier. Purchasing raises the order, engineering updates the specification, the lab tests samples, the supplier’s lab tests theirs, and quality signs it off. Five teams, several systems, two companies. Most of the weeks it takes are spent waiting: on an email reply, on an approval sitting in someone’s inbox, on a test report nobody can find.

We are a software that keeps that kind of cross-team work moving. Everyone can see who owns the next step, what was decided, and what evidence backs it up. We hold ourselves to the same standard inside the company. This role is how.

What You’ll Own

• SOC 2 follow-through. You collect evidence, keep controls current, answer customer security questionnaires, and get audit findings closed, not just logged.
• Commitments across the company. You track what teams said they would do and follow up with everyone, engineers and leadership alike, until it is done. When something is going to slip, you say so early and plainly.
• Processes that work. When something goes wrong, you find out why, change the process, and write it down so it does not happen again.
• People operations. You run onboarding and offboarding end to end, keep employee records accurate, administer leave and benefits, and handle recruitment logistics.
• The office. You keep the Bangalore office, facilities, vendors and day-to-day admin running so the founders never think about them.
• Numbers teams can steer by. You help each team pick the key performance indicators (KPIs) that show whether their work is on track, and keep them visible.
• AI as your second pair of hands. You use Claude and similar tools every day to read, draft, summarize and automate, so one person covers ground that would otherwise take three.

What This Role Will Not Do

• Bookkeeping and accounting. Our finance team owns those.
• Hiring decisions and pay decisions. Hiring managers and leadership own those you make the process run.
• Engineering security work. Engineers build and fix you make sure it gets done and that the evidence exists.
• Manage a team on day one. That comes when the work grows to need it.

Career trajectory

You join at the entry level of our Operations Manager career path, reporting to the CEO. Strong people move to the lead level within 12 to 24 months, owning compliance, people operations and how the company runs, end to end, on their own judgment.

After that the path leads to managing an operations team as the function grows, and longer term to leading operations, compliance and people across the company. People who learn how a company runs from the CEO’s desk also go on to Chief of Staff and general management roles, and we will help you get there if that is your direction.

What We’re Looking For

Must-haves

• You can show us something you fixed or built yourself: a process, a backlog, a tracker, an onboarding checklist, an automation. You can say what was broken and what you changed.
• You write clearly in English. We will ask for a writing sample.
• You follow up without being chased, and you are comfortable telling a senior person their task is overdue.
• You read the source document, not the summary.
• You use AI tools every day, or you are visibly eager to start.

Strongly Preferred

• Two to five years in a founder’s office, consulting, startup operations, or an audit or compliance team.
• Exposure to SOC 2, ISO 27001 (the international information security standard) or a similar audit.
• Comfort in Notion or a similar structured workspace, or you pick it up in a week.

Not a fit if

• You want a specialist HR career. This role is broader than that and will frustrate you.
• You need fully defined instructions before you start.
• You avoid the conversation when someone is not delivering.
• Everything you describe from past roles is meetings and alignment, with nothing you made yourself.

What Excellent Looks Like In 12 Months

• SOC 2 evidence is current and audit findings close on time without the CEO chasing.
• Onboarding and offboarding run end to end with no missed steps.
• At least three recurring problems have been traced to their cause and fixed with a written process.
• Every team has KPIs you helped define, reviewed on a regular rhythm.
• At least two automations you built have removed manual work someone used to do by hand.
• People across the company know that when you follow up, it matters.

How We Work

We write things down first. Decisions, procedures and changes live in a shared Notion workspace. A change to how we work is written up as a change request and approved by whoever owns that process before it takes effect, and you will both raise and chase these.

We work in two-week sprints with a short daily standup. We expect people to say early when a commitment is at risk, rather than miss it quietly. Feedback is direct and goes both ways, including to the CEO.

Why this role is interesting

In your first year you will work on security audits, hiring and onboarding, the office and its vendors, and the numbers every team runs on, all from the CEO’s desk.

You will also learn how to run a company’s operations with AI doing much of the reading, drafting and chasing. That skill compounds.

And the work matters to customers. Companies that make medical devices, medicines and aircraft parts choose suppliers who can prove they run a tight ship. You are how we prove it.

Location and work model

Bangalore, in office, full-time.

Some overlap with US time zones when needed.