FOS Collection Executive

Digitide; Tinsukia; On-site; INR 180,000 - 300,000; Full time

Job summary

Digitide is seeking a FOS Collection Executive in India to engage with customers, visit addresses, and collect EMI payments via online, cheque, or cash methods. You will serve as the primary contact, maintaining strong relationships and ensuring timely collections across a dynamic portfolio.

The role requires excellent communication, strong organizational skills, and willingness to travel to customer locations.

Qualifications

• A high school diploma or equivalent qualification is required.
• Prior experience in a customer-facing role, preferably in collections or customer service, is preferred.
• Excellent communication and interpersonal skills are essential.
• Ability to build and maintain positive customer relationships.
• Proficiency in using online payment systems and basic computer skills.
• Strong organizational and time management abilities.
• Willingness to travel to customer locations as required.
• Flexibility to work in a dynamic and fast-paced environment.
• Basic knowledge of EMI payments is an asset.
• A positive and customer-centric attitude is a must.

Responsibilities

• Act as the primary point of contact for customers, ensuring a high level of service and satisfaction.
• Handle a portfolio of X bucket customers who have failed to pay EMI on the due date.
• Visit customer addresses (home, office) to collect EMI payments.
• Accept payments via online methods, cheques, or cash.
• Maintain a positive and professional relationship with customers to encourage timely EMI collections.
• Keep accurate records of all collection activities and payments received.
• Follow up on overdue payments and implement effective collection strategies.
• Provide regular updates to the management team on collection progress.
• Collaborate with other departments to ensure a seamless customer experience.
• Stay updated on industry trends and best practices in customer relationship management.

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Customer service

Travel willingness

Adaptability

Positive attitude

Education

High school diploma

Tools

Online payment systems

Basic computer skills

Job description

Job Description:

As a FOS Collection Executive, you will play a crucial role in maintaining positive customer relationships and ensuring the timely collection of EMI payments. You will be the primary point of contact for customers, providing high-quality service and support. Your main focus will be on visiting customer addresses and collecting EMI payments via online, cheque, or cash methods.

Responsibilities

• Act as the primary point of contact for customers, ensuring a high level of service and satisfaction.
• Handle a portfolio of X bucket customers who have failed to pay EMI on the due date.
• Visit customer addresses (home, office) to collect EMI payments.
• Accept payments via online methods, cheques, or cash.
• Maintain a positive and professional relationship with customers to encourage timely EMI collections.
• Keep accurate records of all collection activities and payments received.
• Follow up on overdue payments and implement effective collection strategies.
• Provide regular updates to the management team on collection progress.
• Collaborate with other departments to ensure a seamless customer experience.
• Stay updated on industry trends and best practices in customer relationship management.

Qualifications

• A high school diploma or equivalent qualification is required.
• Prior experience in a customer-facing role, preferably in collections or customer service, is preferred.
• Excellent communication and interpersonal skills are essential.
• Ability to build and maintain positive customer relationships.
• Proficiency in using online payment systems and basic computer skills.
• Strong organizational and time management abilities.
• Willingness to travel to customer locations as required.
• Flexibility to work in a dynamic and fast-paced environment.
• Basic knowledge of financial concepts and EMI payments is an asset.
• A positive and customer-centric attitude is a must.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Requirements: