Forward Deployed Engineer - II Tech Bangalore, Karnataka

meesho; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Meesho in Bengaluru is looking for a Forward Deployed Engineer to take charge of client deployments on our B2B voicebot platform. The role involves working directly with clients to gather requirements, configure the platform, and resolve production issues. Ideal candidates will have a degree in Computer Science, 2-5 years of experience in software engineering, and proficiency in Python or Go.

We value strong communication skills and problem-solving abilities, as you'll bridge gaps between our capabilities and client needs.

Qualifications

• 2-5 years of experience in software engineering or client-facing technical delivery role.
• Hands-on experience building and debugging technical systems.
• Strong willingness to learn Voice AI concepts.

Responsibilities

• Own client onboarding from requirement gathering to production go-live.
• Conduct technical discovery sessions.
• Design custom conversation flows and integration logic.

Skills

Python

Go

Database Systems

Cloud Platforms

Voice AI Concepts

Communication Skills

Problem Solving

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Tools

AWS

GCP

Azure

Docker

Kubernetes

Job description

About the Role

As a Forward Deployed Engineer in our Voice AI team, you are the primary technical owner for client deployments on our B2B voicebot platform. You work directly with clients to understand requirements, configure and deploy voicebot solutions, build customisations, resolve production issues, and ensure ongoing success – acting as the bridge between our platform’s capabilities and the client’s business needs.

What you will do

Own end-to-end client onboarding, from requirement gathering and solution design to platform configuration, UAT, and production go-live.

Conduct technical discovery sessions to map client needs.

Design custom conversation flows and integration logic for clients.

Develop POCs and prototypes for development.

Troubleshoot and resolve production issues across the stack.

Build technical solutions to bridge gaps between our platform and client systems.

Stay updated with emerging tech cultures and identify the right opportunities to implement them.

Contribute to improving onboarding frameworks and FDE tooling.

What you will need

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2–5 years of experience in software engineering or forward‑deployed engineering or a client‑facing technical delivery role in a B2B SaaS or AI product company.
• Proficiency in Python and/or Go, with hands‑on experience building and debugging technical systems.
• Strong understanding of database systems (e.g., MySQL, PostgreSQL, MongoDB).
• Familiarity with cloud platforms (AWS/GCP/Azure) and basic containerization concepts (Docker, Kubernetes).
• Working knowledge of Voice AI concepts – ASR, TTS, LLM – or strong willingness to learn rapidly.
• Exposure to telephony infrastructure (SIP, VoIP, CPaaS providers) is a strong plus.
• Excellent communication skills – ability to explain a production outage to a CXO and a config change to a developer in the same meeting.
• Structured problem‑solving approach.
• Prior experience with conversational AI platforms, contact center tech or LLM‑based applications is highly preferred.

Equal Opportunity

Meesho welcomes applicants and employees of all abilities and is dedicated to fostering an environment where differently abled persons can achieve their full potential. In compliance with the Rights of Persons with Disabilities Act, 2016, we uphold the following principles:

Equal Opportunity: Employment opportunities are never denied on the grounds of disability if the candidate is otherwise competent.

Accessible Workplace: Facilities are designed to be fully accessible.

Inclusive Hiring Process: Transparent and non‑discriminatory selection with accommodations.

Career Growth: Training materials available in accessible formats.

Support & Confidentiality: Dedicated liaison addresses concerns and maintains confidentiality.

Awareness & Inclusion: Awareness programs promote an inclusive culture.