Forward Deployed Engineer

Spyne.ai; Gurugram District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Spyne.ai in India is seeking a technically skilled implementation specialist to deploy our platform for enterprise customers. You will configure deployments, train customer teams, and act as the bridge between client needs and our product team to ensure successful adoption.

You will also troubleshoot integrations, document workflows, and provide hands-on support during deployment to help clients achieve their business objectives.

Qualifications

• Strong problem-solving ability across technical stacks.
• Experience with system integration and deployment processes.
• Excellent communication skills to explain technical concepts to non-technical stakeholders.
• Self-directed with ability to manage multiple customer engagements independently.
• Background in software, infrastructure, or a related technical field.

Responsibilities

• Work closely with customers to understand technical needs and deploy solutions in their environments.
• Serve as a technical bridge between product teams and clients, gathering feedback and requirements.
• Troubleshoot integration issues and ensure smooth implementation of Spyne.ai's platform at customer sites.
• Provide hands-on support during deployment phases and help customers achieve business objectives.
• Setting up and configuring solutions within customer infrastructure.
• Conduct technical assessments and recommend improvements to customer workflows.
• Create documentation and guides to help customers adopt the platform effectively.
• Monitor deployments and resolve technical issues as they arise.
• Train customer teams on platform features and best practices.

Skills

Technical troubleshooting

System integration

Deployment processes

Client communication

Self-directed

Job description

Batch: 2020/2021/2022/2023/2024.

About the role:

• Work closely with customers to understand their technical needs and deploy solutions in their environments
• Serve as the technical bridge between the product team and clients, gathering feedback and requirements from the field
• Troubleshoot integration issues and ensure smooth implementation of Spyne.ai's platform at customer sites
• Provide hands‑on support during deployment phases and help customers achieve their business objectives

What you'll work on:

• Setting up and configuring solutions within customer infrastructure
• Conducting technical assessments and recommending improvements to customer workflows
• Creating documentation and guides to help customers adopt the platform effectively
• Monitoring deployments and resolving technical issues as they arise
• Training customer teams on platform features and best practices

What we're looking for:

• Strong problem‑solving ability and comfort working across technical stacks
• Experience with system integration and deployment processes
• Excellent communication skills to explain technical concepts to non‑technical stakeholders
• Self‑directed approach with the ability to manage multiple customer engagements independently
• Background in software, infrastructure, or a related technical field

Note: Referral opportunity