Food and Beverage Manager | voco Amritsar

IHG Hotels & Resorts; Heir; On-site; INR 670,000 - 1,004,000; Full time

Job summary

voco Amritsar seeks an experienced Food & Beverage Manager to lead a high-performing team across multiple outlets in a 139-room hotel with banquet facilities. You will manage daily operations, ensure quality and guest satisfaction, and coordinate marketing, budgeting, and promotions in a dynamic environment.

Applicants should have supervisory experience, relevant education, and proficiency in the local language to deliver exceptional guest experiences.

Qualifications

• Some college or advanced training in food and beverage management.
• 2 years of related experience including supervisory.
• Bachelor’s degree in Hotel Management, culinary arts, or related field preferred.
• Must speak the local language and have alcohol awareness or food handler certification per local law.

Responsibilities

• Manage everyday activity, plan and assign work to staffing.
• Develop and coach team to improve performance with feedback and goals.
• Train colleagues to ensure compliance and standards.
• Recommend HR-related actions where needed.
• Ensure F&B equipment is operational and cleaned.
• Oversee guest facilities to maintain cleanliness and stock.
• Monitor quality and guest satisfaction; address requests and complaints.
• Manage F&B marketing programs and promotions; review menus with Exec Chef.
• Track inventory and control food, beverage, and labour costs.

Skills

Staff management

Coaching

Training

Compliance

HR actions

Equipment maintenance

Guest satisfaction

F&B marketing

Menu design

Inventory management

Budgeting

Cost control

Sales opportunities

Promotions

Leadership

Education

Some college in F&B management

Bachelor’s degree in Hotel Management / Culinary Arts

Job description

Join the Team of voco Amritsar, located with excellent road connectivity to the city’s commercial and residential hubs, voco Amritsar caters to a dynamic mix of corporate, SME, and MICE clientele in a substantially competitive market. The voco Amritsar is located approximately 11.6 kilometers (7.2 miles) from the Golden Temple and 02 kilometers from Sri Guru Ram Dass Jee International Airport.

With 139 well-appointed rooms, the hotel offers full-service F&B outlets including an All-Day Dining restaurant (90 covers), Lobby Lounge (30 covers), and Bar (40 covers), along with 24-hour Room Service. Our meetings and events space accommodates up to 500 guests, supported by additional leisure and wellness facilities such as a Health Club, Swimming Pool, and a boutique Spa.

People

• Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Recommend or initiate any HR elated actions where needed
• Make sure all food and beverage equipment is in operational condition and regularly cleaned

Guest Experience

• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction

Responsible Business

• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
• Other ad-hoc duties - unexpected moments when wehave topull together to get a task done

Financial

• Help prepare the hotel’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage and labour costs
• Working with the catering office, identify additional sales opportunities to enhance revenue
• Drive promotions that deliver great dining experiences for guests at a good value
• Make sure credit and financial transactions are handled in a secure manner

Accountabilities

This is the top food and beverage job in the hotel. Supervisinga large number ofteam members in one or two food and beverage outlets, kitchens, and may include banquet facilities that cater to 500 people or less. May oversee one or more subordinate managers or supervisors.

What we need from you:

• Some college and/or advanced training in food and beverage management
• 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
• Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, orrelated field preferred
• Must speak local language
• Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law