Assistant Manager - Reservations | voco Amritsar

InterContinental Hotels Group; Amritsar; On-site; INR 400,000 - 700,000; Full time

Job summary

InterContinental Hotels Group’s voco brand is hiring a Marketing Communications/PR specialist for a hotel setting. You will lead marketing initiatives, manage brand communications, and drive reservations and guest engagement.

Responsibilities include up-selling, planning action plans to boost bookings, and coordinating with Guest Service Leader and Finance Manager to optimize occupancy while upholding brand standards and corporate responsibility.

Qualifications

• Master’s/Bachelor’s degree / higher education qualification / Marketing specialization or related field.
• Two to four years of experience in hospitality or hotel marketing with supervisory experience.

Responsibilities

• Sell hotel products and services using up-selling and suggestive selling techniques.
• Prepare and execute action plans which increase reservation sales and associated business.
• Maintain knowledge of special rates/ offers/ promotions.
• Answer guest inquiries practically and simply in adherence to brand standards.
• Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.

Education

Marketing specialization or related field

Job description

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

Duties and responsibilities

Financial returns

• Sell the hotel products and services using up-selling and suggestive selling techniques
• Prepare and execute action plans which increase reservation sales and associated business
• Record special billing arrangements for groups and conventions
• Liaise with Guest Service Leader or Finance Manager for all reservations requiring credit approval
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg to travel agents, business houses etc)
• Prepare reservation sales reports

People

• Promote the ‘oneteam approach’ andreliable service through daily communication and coordination with all team members.
• Works with superior on manpower planning and management needs.
• Works with superior in the preparation and management of the Department’s budget

Guest experience

• Answer any guests enquires practically and simply in adherence to brand standards.
• Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
• Reliably handle all special needs and requests of guests and repeat visitors.
• Process amendments to reservations such as extensions, early departures,
• Manage “no show” reservations by investigation and recording of same
• Record and process reservations made by phone/fax/email
• Accept wait list reservations
• Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates.
• Handle Telephone Enquires efficiently and effectively
• Work closely across all hotel departments, seeking proactive opportunities to address specific business challenges, as required
• Manage and promote the hotel on IHG brand website.
• Produce monthly reports as required
• Responsible business:
• Demonstrate awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be familiar withproperty safety, firstaid and fireand emergency proceduresand operate equipment safely and sensibly
• Support the hotel’scorporate responsibility initiativesin the areasof community involvement, environment management,workplace health &safety and foodsafety, drive actionplans as required to achieve hotel corporate responsibility objectives.
• Engage in the hotel CSR activities on timely manner.

Accountability

• This is the top Marketing Communications/PR job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and graphic designing colleagues

Qualifications and requirements

• Master’s/Bachelor’s degree / higher education qualification / equivalent in Marketing specialisation or related field, and two to four years of experience in a hospitality or hotel marketing setting with direct supervisory experience, or an equivalent combination of education and work experience. Must speak local language. Other languages preferred.