FLSmidth, Inc. Looking for at Chennai, Tamil Nadu

FLSmidth, Inc.; Chennai; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

Join a forward-thinking company dedicated to sustainability and innovation as part of a dynamic Global Plantline Service Technical Support Team. This role offers an exciting opportunity to manage service operations, respond to customer needs, and enhance efficiency. You will leverage your IT expertise to support antivirus solutions and reporting tools, while enjoying a flexible work schedule and a competitive benefits package. With a focus on professional growth and a commitment to diversity, this position is perfect for those looking to make a meaningful impact in a collaborative environment. Embrace the challenge and be part of a team that values your contributions towards a sustainable future.

Benefits

Health Insurance

Personal Accident / Disability Insurance

Group Term Life Insurance

Annual Health Check-up

30 Days PTO

Employee Assistance Program

Flexible Work Schedule

Continuous Development and Training

Qualifications

• 3+ years of experience in IT Operations, Automation, and Controls.
• High proficiency in IT systems and antivirus software.

Responsibilities

• Manage day-to-day requests related to Plantline service operations.
• Prepare monthly reports using McAfee ePO and PowerBI.
• Deliver high-quality PlantLine activity and follow-up reports.

Skills

IT Systems Proficiency

Antivirus Software Experience

Microsoft Excel

Power BI

Communication Skills

Problem-Solving Skills

Education

Graduate / Diploma in IT/Computer Science/Electronics/Instrumentation

Tools

McAfee ePO

Bomgar

PowerBI

Job description

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it.

We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining and cement.

We need your skills, curiosity and drive for change to fulfil our goal.

Together, we enable our customers to produce the materials needed for a better future.

Role

You will be part of our 24×7 Global Plantline Service Technical Support Team and managing the direct day-to-day requests received from various customers and internal stakeholders related to Plantline service operations and managing operation part of the remote service tools.

Your Responsibilities

• Timely response to regional Key Account Managers and Sales Manager requests related to Plantline agreement services.
• System production requests, Bomgar and McAfee user support.
• Communicate proactively with customers and internal stakeholders.
• Onboarding of sites to McAfee ePO server and assigning policy.
• Compliance check regularly and escalate it to next level support.
• Escalate complicated issues to senior levels.
• Deliver PlantLine activity report, follow-up report, and monthly summary reports with high quality.
• Preparation of monthly reports in McAfee ePO reporting tools, creating custom dashboards using queries or using PowerBI.
• Co-ordinate with PLMs and frontline support team.
• Drive improvement and efficiency.

What You Bring

• High proficiency in working with IT systems.
• Experience with any of the antivirus software solutions is preferred.
• Proficiency with Microsoft Excel; experience in working with Power BI and any other reporting tools will be an advantage.
• Willingness to learn new products within a short span of time.

Education Qualification

Graduate / Diploma (IT/Computer Science / Electronics / Instrumentation)

Experience

3+ years of experience related to IT Operations, Automation, and Controls.

What We Offer

• Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.
• Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
• Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock).
• Employee Assistance program for you and your immediate family.
• A global network of supportive colleagues and growth opportunities.
• Continuous development and training in your area of expertise within a global organization.

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is.

Kindly note that we will review applications and interview actively, so please apply as soon as possible. We will contact candidates via email.

No recruiters and unsolicited agency referrals please.