Firstcry.com - Catalogue Executive

FirstCry.com (BrainBees Solutions Ltd.); Pune City; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team as a Catalog Executive at a leading e-commerce platform focused on Mom & Kids products. This role involves crafting engaging product descriptions, ensuring high-quality images, and addressing customer queries effectively. Your understanding of e-commerce operations will be crucial in tackling challenges that arise during the online shopping experience. If you have a knack for content creation and a passion for customer satisfaction, this is the perfect opportunity for you to make a significant impact in a fast-paced environment.

Qualifications

• Experience in creating engaging product descriptions and handling customer queries.
• Basic knowledge of HTML and e-commerce operations is essential.

Responsibilities

• Create and manage product descriptions for the Firstcry website.
• Ensure images meet website standards and handle customer reviews.

Skills

Product Description Writing

Keyword Placement

Image Checking

Basic Product Knowledge (Mom & Kids)

Web Formatting Tools (HTML)

YouTube Video Uploading

Problem Solving

Customer Interaction

Understanding Customer Reviews

E-commerce Operations Knowledge

Job description

- Catalog Executive will be responsible for creating product descriptions for the Firstcry website.

- Producing engaging and target audience-oriented content with basic knowledge of keyword placement will be an add-on.

- Working around images and checking them while working on product descriptions is mandatory. Checking that images are up to website standards is important.

- Basic product knowledge of Mom & kids products will play an important role for this profile.

- Basic understanding of web formatting tools, such as HTML, is essential as the job also requires you to upload PDF manuals for different products listed on the website.

- YouTube video uploads for different products listed on the website.

- The ability to problem-solve will play a vital role as the person will be responsible for solving customer care issues related to content.

- The person should have an understanding of what questions arise while a customer shops online as he or she will be responsible for handling customer questions.

- A sound knowledge of how customer reviews and ratings work in an e-commerce company will be of great help as daily tasks include handling customer reviews and ratings.

- Knowledge of how an e-commerce company works from start to finish is necessary as the job also requires you to tackle issues that arise when an order is placed but gets rejected at the warehouse level due to issues such as color/size/age group.