Firewall support Engineer-

Zodiac HR Consultants; Mumbai City; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Zodiac HR Consultants in Mumbai is seeking a Firewall Support Engineer to provide L1/L2 firewall support across rotational shifts, including nights. You will monitor firewall infrastructure, troubleshoot policies, VPNs and incidents, and coordinate with SOC and vendor teams during incidents.

The role involves handling IPsec/SSL VPNs, performing rule reviews, and supporting upgrades, patches, migrations, and DR activities. Strong debugging and documentation skills are required.

Qualifications

• Provide L1/L2 firewall support in rotational shifts, including night shifts.
• Monitor firewall infrastructure and respond to security/network incidents.
• Troubleshoot firewall policies, NAT, routing, VPN and connectivity issues.
• Analyze firewall logs and perform packet-flow/traffic troubleshooting.
• Coordinate with Network, Server, Application, SOC and vendor teams during incidents.

Responsibilities

• Provide L1/L2 firewall support in rotational shifts, including night shifts.
• Monitor firewall infrastructure and respond to security/network incidents.
• Manage and troubleshoot FortiGate and Check Point firewalls.
• Troubleshoot firewall policies, NAT, routing, VPN and connectivity issues.
• Monitor CPU, memory, sessions, interfaces and HA status.
• Analyze firewall logs and perform packet-flow/traffic troubleshooting.
• Handle incidents, service requests and approved firewall changes.
• Support IPsec VPN, SSL VPN and HA/failover troubleshooting.
• Coordinate with Network, Server, Application, SOC and vendor teams during incidents.
• Perform firewall rule review, cleanup and compliance checks.
• Support firewall upgrades, patches, migrations and DR activities.
• Ensure proper shift handover, documentation and tracking of pending issues.
• Participate in critical incident troubleshooting and escalation when required.
• Support weekend/holiday maintenance activities based on the shift roster.
• Maintain operational documents, SOPs, troubleshooting guides and daily shift reports

Skills

L1/L2 support

VPN troubleshooting

Incident management

Security monitoring

Tools

FortiGate

Check Point

Job description

Role & responsibilities

Firewall support Engineer

*Firewall Support Engineer*

Location : Mumbai

Please find the below JD for Firewall Support Engineer .

Experience: 37 years .

Work Schedule: 247 rotational shifts, including night shifts, weekends and holidays as per business requirements.

v Key Responsibilities:

• Provide L1/L2 firewall support in rotational shifts, including night shifts.
• Monitor firewall infrastructure and respond to security/network incidents.
• Manage and troubleshoot FortiGate and Check Point firewalls.
• Troubleshoot firewall policies, NAT, routing, VPN and connectivity issues.
• Monitor CPU, memory, sessions, interfaces and HA status.
• Analyze firewall logs and perform packet-flow/traffic troubleshooting.
• Handle incidents, service requests and approved firewall changes.
• Support IPsec VPN, SSL VPN and HA/failover troubleshooting.
• Coordinate with Network, Server, Application, SOC and vendor teams during incidents.
• Perform firewall rule review, cleanup and compliance checks.
• Support firewall upgrades, patches, migrations and DR activities.
• Ensure proper shift handover, documentation and tracking of pending issues.
• Participate in critical incident troubleshooting and escalation when required.
• Support weekend/holiday maintenance activities based on the shift roster.
• Maintain operational documents, SOPs, troubleshooting guides and daily shift reports