Fircosoft Application Specialist / Engineer

IntraEdge; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

IntraEdge is seeking a Fircosoft Application Specialist/Engineer to support, configure, and optimize the Fircosoft Suite, with a focus on Firco Continuity, for enterprise sanctions screening and financial crime compliance.

The role demands hands-on experience with Firco Continuity, payment systems (SWIFT/ACH/Wire), messaging tech, databases, Linux, and production support in banking environments. Collaboration with AML, Compliance, Infra, Cloud, and Vendor teams is essential.

Qualifications

• 5+ years of experience supporting enterprise banking applications, financial crime systems, or payment processing platforms.
• Hands-on experience providing production support in mission-critical environments.
• Hands-on experience with Firco Continuity and Fircosoft components.
• Experience with payment systems (SWIFT, ACH, Wire) and messaging technologies.
• Unix/Linux and Oracle/SQL database troubleshooting.

Responsibilities

• Provide end-to-end Level 2 and Level 3 production support for Fircosoft applications in a 24x7 enterprise environment.
• Monitor application availability, stability, and performance to ensure uninterrupted business operations.
• Troubleshoot production incidents and perform root cause analysis for application and infrastructure issues.
• Coordinate with Level 1 support teams and elevate complex issues to Fircosoft/LexisNexis (Level 4) when required.
• Support disaster recovery, failover testing, and business continuity initiatives.
• Support sanctions screening of financial transactions, including SWIFT MT/MX Messages, Wire Transfers, and ACH Transactions.
• Ensure timely processing of payment messages against sanctions and watch lists.
• Monitor alert generation and assist business users in managing screening workflows.
• Support investigation and resolution of flagged transactions while maintaining regulatory compliance.
• Ensure application availability for high-volume transaction processing.
• Configure and maintain Fircosoft components, including Screening Rules, Filtering Parameters, Sanctions Lists, Watch Lists.
• Perform rule tuning to reduce false positives while maintaining regulatory compliance.
• Manage list updates and rule deployments using Live Services; Conduct impact analysis and testing before production deployments.
• Perform daily health checks on Fircosoft applications and supporting infrastructure.
• Monitor CPU and Memory Utilization, Application Performance, Failed Transactions; Identify bottlenecks and optimization strategies.
• Execute scheduled maintenance, restarts, and operational housekeeping activities.
• Manage incidents, service requests, and problem tickets using ITSM tools.
• Participate in incident management, RCA documentation, and preventive action planning.
• Support application deployments, upgrades, patches, and configuration changes.
• Perform production readiness validation and post-deployment verification.
• Ensure all changes follow enterprise change management processes.
• Monitor messaging queues and troubleshoot messaging failures using IBM MQ and Kafka.
• Ensure reliable communication between payment applications and Fircosoft systems.
• Support integration with enterprise banking applications.
• Work with Oracle and SQL databases for troubleshooting and performance analysis; Execute SQL queries for data validation and operational support.
• Support Linux-based application environments and scripting for operational tasks.
• Assist infrastructure teams with server maintenance and platform upgrades.
• Support Fircosoft deployments hosted on AWS or Azure; Collaborate with cloud engineering teams for secure, scalable infra.
• Monitor cloud-hosted apps with Datadog; Ensure infrastructure compliance with security standards.
• Ensure Fircosoft apps comply with AML Regulations, OFAC Requirements, and Sanctions Compliance; Support audits.

Skills

Financial crime domain knowledge

Production support experience

Excellent communication

Tools

Firco Continuity

Fircosoft Suite

Firco Trust

IBM MQ

Oracle Database

SQL

Unix/Linux

AWS

Job description

Job Title: Fircosoft Application Specialist / Engineer

Experience: 5+ Years

Employment Type: Full-Time

About the Role

We are seeking a skilled Fircosoft Application Specialist / Engineer to support, configure, and optimize the Fircosoft Suite, with a primary focus on Firco Continuity, for enterprise sanctions screening and financial crime compliance. This role is responsible for ensuring the stability, performance, and regulatory compliance of mission-critical payment screening applications that process high-volume financial transactions.

The ideal candidate will have hands‑on experience with Firco Continuity, payment systems (SWIFT, ACH, Wire), messaging technologies, databases, Linux, and production support within banking or financial services environments. You will collaborate closely with AML, Compliance, Infrastructure, Cloud, and Vendor teams to ensure seamless operations and regulatory adherence.

Key Responsibilities

Application Support & Production Operations

• Provide end-to-end Level 2 and Level 3 production support for Fircosoft applications in a 24x7 enterprise environment.
• Monitor application availability, stability, and performance to ensure uninterrupted business operations.
• Troubleshoot production incidents and perform root cause analysis for application and infrastructure issues.
• Coordinate with Level 1 support teams and elevate complex issues to Fircosoft/LexisNexis (Level 4) when required.
• Support disaster recovery, failover testing, and business continuity initiatives.

Sanctions Screening & Payment Processing

• Support sanctions screening of financial transactions, including:
• SWIFT MT/MX Messages
• Wire Transfers
• ACH Transactions
• Ensure timely processing of payment messages against sanctions and watch lists.
• Monitor alert generation and assist business users in managing screening workflows.
• Support investigation and resolution of flagged transactions while maintaining compliance with regulatory requirements.
• Ensure application availability for high-volume transaction processing.

Fircosoft Configuration & Administration

• Configure and maintain Fircosoft components, including:
• Screening Rules
• Filtering Parameters
• Sanctions Lists
• Watch Lists
• Perform rule tuning to reduce false positives while maintaining regulatory compliance.
• Manage list updates and rule deployments using:
• Live Services
• Conduct impact analysis and testing before production deployments.

Monitoring & Performance Optimization

• Perform daily health checks on Fircosoft applications and supporting infrastructure.
• Monitor:
• CPU and Memory Utilization
• Application Performance
• Failed Transactions
• Identify performance bottlenecks and recommend optimization strategies.
• Execute scheduled maintenance, restarts, and operational housekeeping activities.

Incident, Change & Release Management

• Manage incidents, service requests, and problem tickets using ITSM tools.
• Participate in incident management, RCA documentation, and preventive action planning.
• Support application deployments, upgrades, patches, and configuration changes.
• Perform production readiness validation and post-deployment verification.
• Ensure all changes follow enterprise change management processes.

Messaging & Integration Support

• IBM MQ
• Kafka
• Monitor message queues and troubleshoot messaging failures.
• Ensure reliable communication between payment applications and Fircosoft systems.
• Support integration with enterprise banking applications.

Database & Platform Support

• Work with Oracle and SQL databases for troubleshooting and performance analysis.
• Execute SQL queries for data validation and operational support.
• Support Linux-based application environments and perform scripting for operational tasks.
• Assist infrastructure teams with server maintenance and platform upgrades.
• Support Fircosoft deployments hosted on AWS or Azure environments.
• Collaborate with cloud engineering teams to maintain secure and scalable infrastructure.
• Monitor cloud-hosted applications using enterprise monitoring tools such as Datadog.
• Ensure infrastructure complies with enterprise security and operational standards.

Compliance & Regulatory Support

• Ensure Fircosoft applications comply with:
• AML Regulations
• OFAC Requirements
• Sanctions Compliance
• Support internal and external audits.
• Maintain documentation for regulatory reviews and compliance reporting.
• Partner with AML and Compliance teams to implement regulatory changes.

Collaboration & Stakeholder Management

• Collaborate with:
• AML Teams
• Compliance Teams
• Payment Operations
• Infrastructure Teams
• Database Administrators
• Security Teams
• Participate in Agile ceremonies and production support reviews.
• Provide technical guidance and documentation for operational procedures.

Required Qualifications

Experience: 5+ years of experience supporting enterprise banking applications, financial crime systems, or payment processing platforms.

Hands‑on experience providing production support in mission‑critical environments.

Technical Skills

Fircosoft

Strong hands‑on experience with:

• Firco Continuity (Mandatory)
• Fircosoft Suite
• Firco Trust (Preferred)

Payment Systems

Experience supporting:

• SWIFT MT Messages
• SWIFT MX Messages
• Wire Transfers
• ACH Processing

Messaging Technologies

Hands‑on experience with:

• IBM MQ

Database Technologies

Experience with:

• Oracle Database
• SQL
• Query Development
• Database Troubleshooting

Operating Systems

Experience supporting:

• Unix

Working knowledge of:

• AWS

Monitoring Tools

Experience using:

• Enterprise Monitoring Solutions
• Application Performance Monitoring (APM)

ITSM Tools

Experience working with:

• Change Management
• Service Request Management

Preferred Qualifications

• Experience in Banking, Financial Services, or FinTech organizations.
• Knowledge of:
• AML (Anti-Money Laundering)
• OFAC Screening
• Sanctions Compliance
• Familiarity with DevOps and CI/CD deployment processes.
• Experience supporting high-availability enterprise applications.
• Exposure to cloud-native deployments and containerized environments.

Soft Skills

• Strong analytical and troubleshooting abilities.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast‑paced production support environment.
• Strong attention to detail and commitment to regulatory compliance.
• Ability to work independently and collaboratively across global teams.