Loan Operations Specialist

Virohan; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

An innovative education-to-industry partner seeks a candidate for student financing and counseling. This role involves guiding students through financial options, collecting necessary documentation for loan applications, and tracking their progress. Ideal candidates should have 1-3 years of experience with NBFC operations and fintech customer success. Strong communication skills and a proactive approach are essential for ensuring timely loan disbursal, thus supporting students in their educational endeavors.

Qualifications

• 1–3 years of experience in NBFC operations.
• Experience in fintech customer success or operations.
• Ability to work closely with students and parents.

Responsibilities

• Act as the primary point of contact for students seeking financial assistance.
• Guide students through various financing options based on eligibility.
• Collect and verify loan documentation from students and co-applicants.
• Maintain records and coordinate with banks and fintech partners.
• Track loan applications from lead to disbursement.

Skills

NBFC operations

Fintech customer success / ops

High ownership mindset

Follow-up skills

Comfortable working with students and parents

Job description

Founded in 2018, by Kunaal Dudeja, Nalin Saluja and Archit Jayaswal, Virohan is an education-to-industry partner, shaping the future of healthcare education. It enables India's top universities to deliver best-in-class undergraduate programs such as Optometry, MLT, Hospital Administration, OTT, MRIT, and more. Combining cutting-edge technology, learner-centric innovations, and strong industry partnerships, Virohan equips students with skills that go beyond degrees, preparing them for meaningful careers in healthcare. By 2030, Virohan aims to impact a million aspiring healthcare professionals and collaborate with over 100 universities across India to transform education and strengthen healthcare.

We are backed by Blume Ventures, Mynavi Corporation and Rebright Partners (Japan), Elea Foundation and Artha Impact (Switzerland), Yunus Social Business (Germany), AngelList, and Keiretsu Forum, among others. Virohan operates at the intersection of education and Healthcare—two industries that have entered a new phase of rapid growth post-pandemic. The time to make your mark in this space is now! We’re looking for entrepreneurs to join us in building the next unicorn.

Key Responsibilities

Student Financing & Counselling

• Act as the primary point of contact for students seeking financial assistance.
• Guide students through available financing options (NBFC loans, bank loans, EMI)
• Provide personalised counselling to help students choose the most suitable financing solution based on eligibility and affordability.

Documentation & Processing

• Collect and verify all necessary loan documentation from students and co-applicants.
• Ensure completeness and correctness of documents as per partner requirements.
• Maintain proper records and trackers for all loan applications.
• Coordinate with NBFCs, banks, and fintech partners for:
• Application submission
• Credit checks
• Build strong working relationships with partner operations teams.

Operations & Closure

• Track each application end-to-end from lead to disbursement.
• Follow up rigorously to minimize TAT (turnaround time).
• Ensure timely loan disbursal aligned with student batch onboarding.

Internal Collaboration

• Admissions counsellors
• City teams
• Central operations
• Provide real-time updates on loan status and expected closures.

Process Improvement & Reporting

• Applications received
• Sanctions
• Disbursements
• Drop-offs
• Identify bottlenecks and suggest process improvements to improve conversion and TAT.

Skills & Experience

Must Have

1–3 years of experience in:

• NBFC operations
• Fintech customer success / ops

• High ownership mindset and follow-up skills.
• Comfortable working with students and parents.

Good to Have

• EdTech