Finance Application Lead

Kyndryl; Dadri; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Kyndryl Inc. is seeking a Finance Applications lead / HoF to drive end-to-end delivery of Application Management Services across finance platforms including ERP, Coupa, OneStream and related tools.

You will lead multi-platform operations, ensure service stability, governance, and continuous improvement, collaborating with business, product and tech stakeholders. The role focuses on process optimization, service hygiene, and production readiness, while driving automation initiatives and ensuring

Qualifications

• Leadership in end-to-end AMS delivery across Digital Finance apps
• Experience with ERP and procurement tools in finance
• Ability to drive service governance, SLAs and risk management

Responsibilities

• Lead end-to-end operations across Digital Finance applications
• Ensure service stability, SLA/KPI achievement and compliance
• Oversee incidents, problems, changes and releases lifecycle
• Drive automation, shift-left and process optimization
• Communicate priorities, risks and progress with stakeholders

Skills

AMS Delivery

Finance Domain

Leadership

Governance & Risk

Automation & Process Improvement

Tools

Maconomy

SAP

Ariba

Coupa

OneStream

Job description

Job Summary

Finance Application lead / The Head of Function (HoF) - Finance Applications is responsible for leading the end-to-end delivery and management of Application Management Services (AMS) across finance platforms, including ERP and adjacent systems such as Coupa, OneStream, and other finance and procurement applications.

Responsibilities

• This is a delivery-focused leadership role requiring a strong understanding of finance and procurement business processes, application services, and service management, rather than deep technical expertise in any single platform.
• The HoF is accountable for service stability, delivery quality, governance, stakeholder alignment, SLA performance, risk management, and continuous improvement across a multi-platform Digital Finance landscape.
• The role oversees the support, development, enhancement, and ongoing operation of applications and services, ensuring that incidents, service requests, problems, changes, releases, defects, and enhancements are effectively managed throughout their lifecycle.
• This includes ensuring appropriate solution design, testing, documentation, change control, production readiness, and operational support.
• The HoF drives end-to-end service ownership and delivery discipline, ensuring effective ticket and service hygiene, timely resolution of issues, root-cause analysis, knowledge management, and adherence to agreed service levels and governance processes.
• The role also drives opportunities for automation, shift-left, process optimisation, service improvement, and operational efficiency, while working closely with business, product, technical, and service management stakeholders to communicate priorities, risks, dependencies, progress, and outcomes.

Who You Are

You re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you re open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• AMS Delivery Service Ownership - Lead end-to-end operations across Digital Finance applications, ensuring service stability, SLA/KPI achievement, contractual compliance, and effective incident, problem, change and release management.
• Finance Domain Solution Delivery - Provide cross-platform leadership across ERP such as Maconomy, SAP, procurement tools like Ariba, Coupa and EPM applications such as OneStream, translating business needs into delivery priorities and overseeing enhancements, testing, releases and production readiness.
• Stakeholder Team Leadership -Lead cross-functional AMS teams and act as a key interface with business stakeholders, Product Owners and leadership, managing priorities, service reviews, risks and escalations.
• Governance, Risk Compliance - Drive strong governance across service performance, ticket quality, backlog, controls, audit readiness, application dependencies and delivery risks.
• Continuous Improvement Ecosystem Management -Drive automation, shift-left, knowledge management, standardisation and process optimisation while coordinating effectively with internal teams, technology partners and SaaS vendors.