Field Technical Service Engineering

Alcon; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Alcon in Bengaluru, India, is seeking an Associate II in Field Technical Service Engineering to ensure equipment at customer sites functions per specifications and to resolve complex issues.

You will build strong client relationships, document service logs, and contribute to product improvements while adhering to GxP SOPs and quality controls. This role emphasizes problem-solving, regulatory compliance, and continuous improvement within the engineering function.

Qualifications

• Proficient in diagnosing and resolving complex equipment issues.
• Experience in field service engineering or customer-site support preferred.
• Familiarity with SOPs and GxP regulatory requirements.

Responsibilities

• Tackle highly complex tasks and contribute to cutting-edge projects
• Ensure equipment at customer sites functions per specifications
• Document and maintain service logs for clients
• Prepare reports for failure analysis and escalate to engineering teams
• Maintain compliance with SOPs and quality systems

Job description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.

The Associate II, Field Technical Service Engineering (Science/Tech/Engineering Path), is primarily responsible for ensuring Alcon equipment functions effectively, solving complex issues, and recommending new products. You will build customer relationships and document service logs using advanced technical skills and problem-solving abilities. Specifics include:

• Tackle highly complex tasks and contribute to cutting-edge projects
• Ensure all Alcon equipment at customer sites and demo equipment function effectively as per specifications
• Identify and correct complex start-up problems
• Research, evaluate, and recommend new products or equipment upgrades that meet customer needs
• Develop ongoing customer relationships to secure future business, including AMC/CAMC sales and renewals
• Instruct clients on proper equipment usage and operation
• Document and maintain clients’ service logs
• Prepare reports for product failure analysis and serviceability issues, escalating to relevant engineering teams
• Adhere to GxP regulations by following SOPs, maintaining accurate documentation, ensuring quality control, and completing required training
• Meet individual job requirements and contribute to overall organizational compliance
• Commit to continuous improvement and regulatory compliance

All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations .

ATTENTION: Current Alcon Employee/Contingent Worker

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.