Field Service Engr II

Honeywell Technologies; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Honeywell Technologies in Gurugram is seeking an experienced Building Automation Engineer to lead maintenance service delivery, supervise a team, and ensure customer satisfaction. You will plan and execute periodic maintenance on service contracts, support site modifications, and coordinate field installations with customers and contractors.

The role requires strong BMS/FAS/EBI knowledge, fault-finding skills, and the ability to work under pressure while maintaining safety standards.

Qualifications

• Engineering degree or diploma with 5+ years in Building Automation.
• Strong knowledge of BMS, FAS, EBI and Honeywell security systems.
• Strong fault finding and troubleshooting skills.
• Good knowledge of servers, virtual machines and networking.
• Team player with good communication and interpersonal skills.
• Willingness to travel to customer sites and interact with customers.
• Able to supervise contractors and work with limited supervision.
• Proactive about safety and able to work under pressure.
• Local language proficiency an added advantage; valid driving license welcome.

Responsibilities

• Ensure delivery of value to Honeywell clients and customers.
• Maintain customer satisfaction through liaison with client representatives and service recipients.
• Lead a team of engineers, technicians, vendors and resources for maintenance services.
• Plan periodic maintenance on service contracts and attend spot calls.
• Develop and maintain site-specific documentation and QA information.
• Coordinate project management for alterations or retrofits at service sites.
• Oversee field installations and commissioning in service projects.
• Create sales opportunities during project execution and propose quotes on acceptance.
• Support cost and progress reporting with FSS/FSL and assist sales on technical requirements.

Skills

Building Automation

Team leadership

Troubleshooting

Networking

Education

Engineering degree or diploma

Tools

CCTV systems

DVM

Access control

Intrusion detection systems

Servers / Virtual Machines

Job description

Job Description:

Responsibilities

• Ensure delivery of value to Honeywell clients and customers
• Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
• The engineer needs to operate effectively under time constraints and pressure from the customer and the business
• Ability to schedule and plan periodic maintenance service on service contract requirement.
• To lead a team of Engineers, Technicians, Vendors and other available resources to perform the periodic maintenance service and attend to customer’s spot call.
• Development and maintenance of site-specific documentation and quality assurance information as instructed by Supervisor.
• Availability for and performance of duties outside of normal working hours as per agreed SLA and commitment given to Customers and as directed
• To maintain and establish a good working relationship with the customer.
• To do project management for alteration, additions or retrofit works on service site.
• Supervision of field installations and commissioning in Service projects/Quoted reactive work
• Create new sales opportunities during the application of the project/service
• To propose small work quotation for customer and carried out the proposed work on acceptance.
• Determine equipment and accessory needs for implementation and inform FSL or FSS in time
• Support FSS or FSL for project cost and progress reporting
• To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job.
• Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales.
• To assist project manager on big scale project to execute the project smoothly, on-time and on budget.
• The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives.
• Assist FSS or FSL to achieve service matrix and regional AOP targets.
• Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities.
• Provide technical support
• Ensure customer satisfaction
• Perform service maintenance
• Supervise a team

Qualifications

• Engineering Graduates/Diploma holders with 5+ years of relevant experience and passion for Building Automation
• Expert level of knowledge and experience in BMS, FAS, EBI and other Honeywell systems like Security system knowledge such as CCTV, DVM, Honeywell access control and Honeywell Intrusion Detection System will be an added advantage.
• Strong fault finding and trouble shooting skills.
• Good Knowledge of Servers Class Machines, Virtual Machines, Networking.
• A good team player with good communication and interpersonal skills.
• Able to travel to customer sites kingdom-wide
• Ability to interact and build relationships with customers.
• Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role.
• Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer’s requirements.
• Must be able to work with limited supervision and direct contractors or other service technicians.
• Ability to manage group of team members to Exceed both Honeywell and customer expectation.
• Good communication both written and verbal.
• The ability to work under pressure.
• Strong commitment to safety and safe working environment.
• Local language proficiency would be an added advantage
• Valid driving License would be an added advantage

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.