Field Service Engineer India - Media, Broadcast

evertz; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Flexible working opportunities

In-house training

Exposure to global platforms

Performance-related bonuses

Insurance and medical plans

Employee-friendly leave policy

Job summary

Evertz Microsystems in Bangalore, India is seeking a highly motivated Field Service Engineer to support leading broadcasters and media organizations. You'll work on the deployment and maintenance of cutting-edge broadcast and networking solutions, ensuring excellent customer service and technical support.

The ideal candidate will possess 3–6 years of experience in related fields, strong analytical skills, and a passion for solving technical challenges.

Qualifications

• 3–6 years of experience in Field Service Engineering or related technical field.
• Strong knowledge of Linux and network troubleshooting.
• Ability to deliver exceptional customer service.

Responsibilities

• Implement and document deployments for small- and large-scale IP networks.
• Provide remote and onsite technical support to customers.
• Diagnose and replicate reported issues to identify root causes.
• Communicate technical solutions and maintenance procedures.
• Install, deploy, and troubleshoot products at customer sites.
• Act as a liaison for customer feedback and product improvements.
• Develop technical documentation and customer communications.

Skills

Field Service Engineering

Technical Support

Network Troubleshooting

IP Networking Protocols

Linux Knowledge

Customer Service

Education

Engineering degree in Computer Networking

Electrical/Electronic Engineering

Job description

We are seeking a highly motivated and customer-focused Field Service Engineer to join our growing technical services team in India. This role offers an exciting opportunity to work directly with some of the world's leading broadcasters and media organizations, supporting the deployment, integration, and maintenance of cutting-edge broadcast and IP networking solutions.

Key Qualification Requirements

• 3–6 years of experience in Field Service Engineering, Technical Support, Network Support, Broadcast Systems, or a related technical field
• Education in Computer Networking, Electrical, Electronic, or engineering education with related recent practical experience
• The ideal candidate will have strong Linux knowledge, network troubleshooting experience, and a passion for delivering exceptional customer service
• Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)
• Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP)
• Hands-on experience with system installation, administration, commissioning and troubleshooting

What You'll Do

• Participate in the implementation, documentation, deployment, and commissioning of small- and large-scale IP networks supporting broadcast infrastructures
• Provide remote and onsite technical support to customers worldwide, ensuring timely resolution of operational issues and maintaining high levels of customer satisfaction
• Troubleshoot, diagnose, and replicate reported issues through triage, research, testing, and system re-creation to identify root causes
• Recommend and communicate technical solutions, maintenance procedures, firmware upgrades, and best practices using language appropriate to the customer’s technical expertise
• Install, deploy, configure, and troubleshoot products and systems at customer sites, including delivering customer training both locally and internationally
• Act as a liaison between customers, Customer Service, Engineering, and Product Management to resolve issues, communicate customer feedback, and support product improvements and feature requests
• Develop and contribute to technical documentation and customer communications, including customer guides, FAQs, application notes, best practices, pinouts, system configurations, and product integration information with other manufacturer’s products
• (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF

Who We're Looking For

• Customer focused, professional and passionate about solving technical challenges
• Strong analytical, troubleshooting, communication, and interpersonal skills
• Self-motivated and able to work independently in dynamic environments
• Effective team player across engineering, support, and product teams
• Willingness to travel as required

Office Timing: 1:00 PM – 9:00 PM IST (Work timings may vary based on business needs)

Office Location: Manyata Tech Park, Bangalore, India

Work Model: Hybrid/ Remote

About Evertz Microsystems (TSX: ET)

Evertz India is the subsidiary of Evertz Microsystems (TSX:ET) a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard. Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as oneCanada's 50 Best Managed Companies— a testament to our commitment to excellence and global impact. Join a team where your work shapes the future of broadcast and new media industries.

The Perks

• Flexible working opportunities
• In-house knowledge and product training
• Exposure to global broadcast and media platforms
• Performance-related bonuses
• Insurance and medical plans
• Employee-friendly leave policy

Your Growth

At Evertz, your career is a path to growth and achievement, not just a job. We encourage you to seize opportunities, push boundaries, and pursue your goals. We offer a hybrid/remote model that balances flexibility and collaboration, driving innovation through diversity, adaptability, and strong connections. You’ll join an inclusive, dynamic team that values creativity and fresh ideas. Culture is central at Evertz we welcome diverse, passionate talent ready to shape the future. Join us on this journey. Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.