Field Service Engineer - CT/ MRI/ Cathlab

Philips International; Pune District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Philips is seeking a Field Service Engineer for CT, MRI and Cathlab modalities. The role involves site surveys, installation, commissioning, and demonstration support across Nasik or Nagpur.

You will ensure timely service delivery, adhere to PM schedules, and drive CS sales promotions while coordinating spare parts and system upgrades. The ideal candidate holds a BE in engineering with 5+ years of field service experience in radiology modalities and demonstrates strong problem solving,

Qualifications

• BE with 5+ years of experience in field service, maintenance and installation of CT/MRI/Cathlab equipment.
• Experience in service delivery, installation, commissioning and customer support.
• Knowledge of regulatory and safety standards in healthcare equipment.

Responsibilities

• Delivery of services adhering to service delivery processes and timelines.
• Site surveys and lifecycle management of installed systems.
• Installation, commissioning and demonstration support of CT/MRI/Cathlab systems.
• Handing over projects after successful commissioning and acceptance.
• Participation in corrective maintenance and PM scheduling.

Skills

Regulatory compliance

Data analysis

Root cause analysis

Troubleshooting

Escalation management

Service operations

Technical documentation

Customer service

KPI monitoring

Product installation

Product repair & maintenance

Education

BE degree in engineering

Job description

Job Title Field Service Engineer - CT/ MRI/ Cathlab Job Description

Job Title: Field Service EngineerModality: CT/ MRI/ CathlabJob location: Nasik or NagpurJob Summary: The Prime role of a Field Service Engineer is to achieve Customer delight by providing Timely and Quality service and in turn generate revenue for the organization.

The Responsibilities of a Field Service Engineer are categorized into the following functions:Delivery: The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently.The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine.Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer.The FSE would also provide Demonstration Support for the system in the region.The position of a FSE would entail Commissioning and Handing-over of the respective systems projects.FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame.The FSE would implement FCO Selling: As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets.FSE would coordinate the process of Spare parts Sales with the Customer, Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview.The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.Service Administration: The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms.The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents.The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.Customer Satisfaction: FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.

Requirements: BE with 5+ years of exp. Experience in Service, Maintenance and installation of CT/ MRI/ Cathlab.

About the Organization: Rated amongst the Top 50 Great Places to Work, Philips Healthcare in India operates in the medical equipment and diagnostic imaging segment including CT, MRI, X-rays, cardiovascular system, nuclear medicine, PET-CT, ultrasound, Patient monitoring systems, critical care and Healthcare informatics space.India healthcare business is spread into 28 states in India and 7 union territories.Operations for neighboring countries of Nepal / Bangladesh and Sri Lanka are also covered from here.The organization is divided into 5 regions – North, East, West, Deccan and South and have sales / service/ projects teams based in the regions.We are operating in a fast changing technology space with new product introductions happening regularly to keep pace with changing competition landscape.

Preferred Skills

• Regulatory Compliance
• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Escalation Management
• Service Operations
• Technical Documentation
• Customer Service
• KPI Monitoring and Reporting
• Product Installation
• Product Repair & Maintenance

How we work together: We believe that we are better together than apart.For our office-based teams, this means working in-person at least 3 days per week.Onsite roles require full-time presence in the company’s facilities.Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company.We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.Do the work of your life to help the lives of others.

We are a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views.When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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