Field Service Engineer 1

Emerson; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Emerson is seeking an on-site service engineer in Navi Mumbai to execute installation, commissioning and maintenance of analytical systems. You will provide technical support to projects, respond to customer inquiries, and ensure adherence to Emerson procedures and safety standards.

The role demands hands-on experience with gas/liquid analyzers and support systems within the Power, Refining, and Oil & Gas domains.

Qualifications

• Bachelor in Electronics or Instrumentation Engineering with minimum 2 years of work experience.
• Experience on Analytical System for Power and Oil & Gas Industry is preferred.

Responsibilities

• Overall responsibility for on-site service job execution and completion with customer satisfaction.
• Ensure services are carried out per Emerson procedures and within schedule.
• Prepare site visit reports / MOM and obtain customer sign-off after each job.
• Respond to customer queries, escalate when needed, and ensure corrective action is taken.
• Follow Emerson QMS and Work Instructions, maintaining standards.
• Provide technical assistance to Project / Engineering on demand.
• Maintain AMC/ARC calendar up to date and manage LTSA, shutdowns, and audits.
• Keep service visit data/reports up-to-date for various service calls.
• Knowledge of Gas/Liquid Analytical Systems, sample handling and supporting systems.

Skills

Field service

Customer support

Troubleshooting

Communication

Learning agility

Education

Bachelor in Electronics or Instrumentation Engineering

Tools

Gas Analyzers

Liquid Analyzers

SWAS

Gas Detectors

CEMS

HVAC

Job description

Job Description

• Overall responsibility for on-site service job execution and completion with satisfaction to customer
• Ensure executing services in accordance with Emerson Standard procedures and operations are carried out within time schedule.
• Prepare detailed site visit report / MOM and arrange signed off from customer after completion of each job.
• Promptly respond to customer's queries and complaints, escalating when necessary and ensuring that corrective action is taken by own organization and by customer organization.
• Ensure Emerson Quality Management System and Procedures / Work Instructions are followed, and standards are maintained.
• Provide technical assistance and support to Project / Engineering department, on demand basis.
• Keep up-to-date knowledge on new services and product offered by Emerson Analytical System. Maintain technical awareness of new technology and share the knowledge with the service team members.
• Provide installation, commissioning, AMC and ARC service support and Maintain AMC/ARC calendar up to date.
• LTSA, Shutdown and Audit management.
• Keep service visit data / reports / back-up up-to-date on Service for various service calls.
• Detailed knowledge on Gas and Liquid Analytical System along with Sample handling and supporting system.
• Work Experience on Products like Gas Analyzers, Liquid analyzers, Steam and Water Analysis System (SWAS), GC, Sample Handling System, Gas Detectors, Digital communication protocols, CEMS, Shelter and Logic, HVAC, Brief knowledge of Refinery process, Power Plant process etc.
• Bachelor in Electronics or Instrumentation Engineering with minimum 2 years of work experience.
• Experience on Analytical System for Power and Oil & Gas Industry is preferred.

Who You Are:

You are an active learner who uses both success and failure as learning opportunities. You build partnerships and collaborative work to reach the target objectives set by the team. You take action quickly and critically in constantly fast paced and unexpected situations.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.