Field Service Engineer

Intuitive Surgical; NTR; On-site; INR 5,780,000 - 8,671,000; Full time

Job summary

Intuitive Surgical seeks a da Vinci Field Service Engineer I to manage customer technical relations post-sale across an assigned territory. You will become a da Vinci expert, plan installations, and schedule visits to maximize system uptime and reliability.

The role requires a engineering degree or equivalent, 2–5 years in field service for medical devices, strong communication, and travel readiness. This is a full-time position with comprehensive benefits and growth opportunities.

Qualifications

• College degree in applied science or engineering preferred; or equivalent training/experience
• 2–5 years of experience as a Field Service Engineer, medical devices preferred
• Strong written and oral communication skills
• Good interpersonal and administrative/record-keeping skills
• Willingness to travel up to 25% and lift 37 kg as required

Responsibilities

• Become a technical expert across all da Vinci system platforms
• Analyze customer requirements for effective installation via pre-site planning
• Schedule both planned and unplanned appointments to maximize uptime
• Troubleshoot electro-mechanical systems with independent judgment
• Provide training and support, manage service admin and documentation

Skills

Communication

Interpersonal skills

Administrative skills

Troubleshooting

Travel up to 25%

Lift 37 kg

Education

Engineering degree or applied science

Job description

It started with a simple idea: what if surgery could be less invasive and recovery less painful Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion-have transformed how care is delivered for millions of patients worldwide.

We re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.

If you re ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.

Job Description

Primary Function of Position

Intuitive Surgical is widely considered the most exciting medical device company in the world today. Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device, the da Vinci Surgical System, to enhance their surgical precision and greatly improve patient benefits. We have attracted some of the best and brightest on our team and now we are seeking a da Vinci Field Service Engineer I manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory. This position will require you to work independently, manage and prioritize technical escalations, and establish and maintain expectations with both the direct customer and other Intuitive surgical employees.

Roles and Responsibilities

• Become a da Vinci Surgical technical expert across all system platforms.
• Analyze customer s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
• Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
• Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products.
• Use discretion and independent judgment when assessing customer training needs with respect to technical training in an Operating Room environment, and provide both technical training and or technical support as required.
• Independently manage all administrative duties of role which include but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.

Skill/Job Requirements

• College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science
• 2 - 5 years of experienceas a Field Service Engineer required, experience with medical devices preferred
• Strong written and oral communication skills
• Good interpersonal skills
• Good administrative and record keeping skills

• Good knowledge of Operating Room protocol
• Track record of solid customer relationships with Surgeons and Hospital staff
• Well versed at presenting the value proposition of Intuitive Surgical s service offerings
• Proven ability to independently troubleshoot complex electro-mechanical systems
• An ability to travel up to 25%, dependent upon account distribution
• Able to lift 37 Kgs.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ( TCP ) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate s qualifications, consistent with applicable law.

Shift

Day

Locations

• Porto, Porto District, Portugal
• Boston, MA, United States

The Future is Intuitive

At Intuitive, we envision a future where care is more connected, customized, and intelligent-so the question won t just be how long we live, but how well.

Our culture defines us

Our culture is driven by passionate people who truly want to make a difference. Learn more about our unique environment and the characteristics of people who thrive at our company.

We believe in supporting happy and healthy teams

As a valued team member, your benefits extend far beyond your hourly pay or salary. Learn more about our benefits and perks.

Family support

At Intuitive, we believe in the importance of family and seek to foster a family-friendly culture.

Healthcare plans

Like the patients we serve, your health is also very important to us.

Growth development

Your personal and professional growth and development is important to you--and to us.