Field Service Engineer

ZEISS Group; Kolkata District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

ZEISS India is seeking a Field Service Engineer to maintain ophthalmology and microsurgery equipment, perform total system level troubleshooting, and install and service ZEISS medical devices across customer sites.

You will work with doctors and technicians, provide remote service when needed, ensure customer satisfaction, and report quality concerns per the Quality Management System. BE in Electrical/Electronics/Instrumentation/Biomedical with 4+ years field service experience preferred.

Qualifications

• BE in Electrical/ Electronics/ Instrumentation/ Biomedical or equivalent required.
• Minimum 4+ years of field services experience.
• Proficiency in English and computer skills required.
• Excellent communications, listening and interpersonal skills.
• Strong customer skills and ability to interface with doctors and technicians.

Responsibilities

• Maintains ophthalmology and microsurgery equipment.
• Total system level troubleshooting on complex multi-symptom problems.
• Daily interface with doctors and technicians on equipment status issues.
• Repairing, installing, and servicing ZEISS medical technology equipment and software solutions.
• Provide remote service to diagnose or repair equipment and IT networks as needed.
• Communicate with 2nd level support to resolve issues.

Skills

Excellent communication skills

Interpersonal skills

Proficiency in English

Customer service

Education

BE in Electrical/Electronics/Instrumentation/Biomedical or equivalent

Tools

Computer Skills

Job description

ZEISS in IndiaZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.Further information at ZEISS India .Job DescriptionRoles and ResponsibilitiesTechnical: Maintains Ophthalmology / Microsurgery equipmentElectronic/Optical/Mechanical: Total system level trouble-shooting on complex multi-symptom problemsCustomer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customersBusiness growth: Assists in the growth and direction of business in his/her geographic areaRepairing, installing, and servicing ZEISS medical technology equipment and software solutionsAccurately diagnosing and resolving technical issues relating to ZEISS equipment and software applicationsCompetence in delivering remote service to diagnose or repairAccurately diagnosing and resolving technical issues relating to IT networks, servers,cloud based technologies and solutionsProviding technical support to colleagues and customersCommunicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineersQuality Specific Goals:Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/positionComplete all planned Quality & Compliance training within the defined deadlinesIdentify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality OrganizationParticipate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possibleRequired Qualifications:BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalentMinimum 4+ years of relevant experience in field servicesProficiency in English and Computer SkillsExcellent communications, listening and interpersonal skillsStrong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directsYour ZEISS Recruiting Team:Sikcha Chhetri