Field Operations

Zoho; NTR; On-site; INR 300,000 - 420,000; Full time

Job summary

Zoho in Ibrahimpatnam, Andhra Pradesh, is hiring for Customer Interaction & Relationship Management to guide walk-in customers on loan products, EMI schedules and rates. You will provide accurate loan term information, assist with application status, and build long-term relationships with post-disbursement support.

The role requires compliance with RBI/NBFC norms and efficient CRM data updates. Experience in financial services customer care is a plus; strong communication and documentation

Qualifications

• Experience in customer service roles preferred.

Responsibilities

• Welcome and guide walk-in customers, addressing inquiries related to loan products, EMI schedules, interest rates, etc.
• Provide accurate information about loan terms, documents required, and application status.
• Maintain long-term relationships by following up on customer satisfaction and offering support post-loan disbursement.
• Assist in the collection and verification of customer documents for secured loans.
• Ensure complete and compliant documentation before forwarding to credit/operations teams.
• Handle customer requests for loan statements, pre-closure, and interest certificates.
• Ensure adherence to all internal policies and regulatory guidelines (RBI/NBFC norms).
• Monitor TATs (Turnaround Times) for customer queries and resolution.
• Escalate unresolved issues or complaints to appropriate internal teams.
• Update customer interactions and service requests in CRM systems.
• Maintain logs of complaints, feedback, and resolutions provided.

Job description

Ibrahimpatnam, India | Posted on 04/09/2026

Customer Interaction & Relationship Management:

• Welcome and guide walk-in customers, addressing inquiries related to loan products, EMI schedules, interest rates, etc.
• Provide accurate information about loan terms, documents required, and application status.
• Maintain long-term relationships by following up on customer satisfaction and offering support post-loan disbursement.

Operational Support:

• Assist in the collection and verification of customer documents for secured loans.
• Ensure complete and compliant documentation before forwarding to credit/operations teams.
• Handle customer requests for loan statements, pre-closure, and interest certificates.

Service Quality and Compliance:

• Ensure adherence to all internal policies and regulatory guidelines (RBI/NBFC norms).
• Monitor TATs (Turnaround Times) for customer queries and resolution.
• Escalate unresolved issues or complaints to appropriate internal teams.

Reporting and Data Management:

• Update customer interactions and service requests in CRM systems.
• Maintain logs of complaints, feedback, and resolutions provided.