Field Engineer – ACC/AJO

VML/WPP Enterprise Solutions; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

WPP Enterprise Solutions seeks a Field Engineering AJO consultant to provide technical advisory and client-facing guidance for Adobe Campaign implementations. You will gather requirements, share best practices, and ensure quality through the implementation lifecycle.

The role focuses on enabling clients to adopt and scale their maturity roadmap while collaborating with marketers, analysts, and executives. Excellent communication and technical acumen are essential.

Qualifications

• Gather, document and help form client business requirements and KPIs.
• Provide expert guidance by sharing best practices and recommendations.
• Review designs and implementations and flag risks or issues.

Responsibilities

• Be an SME for Adobe and lead client engagements.
• Gather requirements and advise on solutions to meet business needs.
• Coordinate with clients and partners throughout the project lifecycle.

Skills

Adobe Campaign

Client engagement

Technical advisory

PowerPoint

Stakeholder comms

Solution design

Tools

Adobe Experience Cloud

Job description

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

The opportunity

The Field Engineering AJO consultant is a customer-facing, technical advisory role that requires providing advisory support to Clients/Implementation Partners for implementing Adobe Campaign solution. This is a client-facing role and requires consultant to gather & understand Client’s unique business requirements and provide expert guidance by sharing best practices & recommendations in building customized solutions to meet Client’s business needs through Adobe Campaign. Consultant also performs quality checks to ensure that the implementation cycle follows industry best practices, flag all technical issues and highlight risks when they arise. Consultant works with Clients to strategize and drive business value from the platform and enable them to adopt & scale-up in their maturity roadmap. It is a technical advisory role which requires a solid technical acumen in digital campaign implementation and involves constant customer interaction.

What you’ll be doing

• Be a recognized expert/SME for Adobe internal and regional stakeholders.
• Act as a lead point of contact for any Customer engagement.
• Build trusted advisor relationships with our Clients & Implementation Partners.
• Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.
• Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.
• Gain an in-depth knowledge of a client's website architecture, online business model, and online campaign strategy.
• Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements.
• Review customized solution design and implementation strategies.
• Validate implementation and follow through on issues until resolved.
• Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
• Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality.
• Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.
• Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process.
• Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc technical queries and future maturity roadmap.
• Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.
• Manage Customer expectations appropriately and keep projects on schedule and within scope.
• Manage multiple client engagements simultaneously.
• Work and collaborate with Adobe internal teams and Client/Implementation Partners.
• Technical writing and PowerPoint presentation creation

What we want from you

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead withHeart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower yourBrainsfor innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we championCourage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

About WPP

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.