Field Engineer

Genetec; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Opportunities for professional development

Diverse work environment

Creative and collaborative workplace

Job summary

Genetec is hiring a Field Engineer based in Bengaluru, India. The successful candidate will provide both remote and on-site technical support for Genetec’s security solutions. Responsibilities include system deployment, maintenance, and acting as a liaison to customers while ensuring excellent service delivery.

Applicants should have a degree in computer sciences or engineering and experience in technical support and customer service. The role also requires strong troubleshooting and network knowledge, combined with excellent communication skills.

Qualifications

• Experience in customer service, technical support, and/or project management.
• Strong skills in administration and troubleshooting of Windows operating systems.
• Excellent understanding of network storage principles.

Responsibilities

• Provide technical support, installation, and maintenance of Genetec systems.
• Act as a primary point of contact for key projects.
• Develop customer relationships and document issues in the CRM tool.

Skills

Customer service experience

Technical support experience

Network knowledge

Troubleshooting skills

Analytical skills

Excellent communication

Education

Degree in Computer Sciences or Electrical Engineering

Tools

CCTV Systems

Access control systems

MCSE certification

CCNA certification

VMware

Job description

Field engineer

Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it’s our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.

We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.

What your day will look like

We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role

• Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises.
• Act as a primary technical point of contact for key projects to Genetec’s partners.
• Develop and maintain a strong relationship with new and existing customers.
• Develop and maintain an extensive working knowledge of Genetec's solutions.
• Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool.
• Ensure timely escalation of critical customer related issues through proper channels.
• Ensure timely resolution of customer issues.
• Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests.
• Provide reporting as requested by Genetec and the customer.

About you

General Criteria

• Degree in Computer Sciences, Electrical Engineering, or equivalent experience.
• Experience in customer service, technical support, and/or project management.
• Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
• Excellent knowledge of networking principles and IP protocols.
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts.
• “Can do” attitude, able to multitask and an ability to manage priorities.
• Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software.
• Strong team player while possessing the autonomy to manage your own workload.
• Excellent communication skills.
• Capacity to travel 30/40% of the time.

Technical Assets

• Deployment and troubleshooting of security systems such as:
  • CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
  • Access control systems (reader, controller, wiring, etc.)
  • License plate recognition systems and concepts.
• MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications.
• C#, Visual Basic, VBScript, PowerShell, or similar technologies.

What’s in it for you

• The opportunity to make a difference in an international and diverse work environment
• To be creative and challenge the status quo by bringing new ideas to the table
• To work in an industry-leading global company with flat hierarchies
• A wide range of opportunities to develop professionally and personally

Genetec is anequal opportunity employer. 4.5/5 agreed in an Internal Engagement Survey “People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”