Field Auditor/Mystery Auditor

Qdegrees; India; On-site; INR 334,800 - 669,600; Full time

Job summary

A business consulting and product innovation company is seeking a Field Auditor to conduct mystery and quality audits. The position involves traveling within India to various retail outlets and service centers to assess technical and non-technical parameters. Candidates must be proficient in English or Hindi as well as a regional language, possess a 2-wheeler and a driving license, and have strong analytical skills. This role offers an opportunity to contribute to enhancing customer satisfaction through effective audits.

Qualifications

• Proficient in written and verbal communication in English or Hindi and a regional language.
• Strong analytical skills for evaluating audit results.
• Willingness to travel extensively for audits.

Responsibilities

• Perform mystery audits and quality audits across multiple states.
• Visit service centers to perform audits on predefined parameters.
• Capture voice of customer (VOC) through visits and calls.
• Prepare reports identifying areas for improvement.

Skills

Good written and verbal skills

Good Analytical Skills

Proficiency in English or Hindi and a regional language

Job description

We at QDegrees looking for a Field Auditor to perform mystery audits and quality audits. This role requires to travel within the assigned territory

Who are we

We are a business consulting and product innovation company. We empower our clients toenhance customer satisfaction and loyalty by leveraging the customer experience. Our visionis "to make customer experience simple yet effective by innovative CX models, utilizing thepower of digitization and human intelligence…”

• To Visit service center of Consumer Durables / Retail outlets and perform Audits at various locations and multiple states.
• To perform audits at service centre on various predefined parameter (Technical & Non-technical)
• To capture VOC of dealers & customers by physical visits & via telecom.
• To prepare reports and analysis as necessary to determine areas of improvement & opportunity

Requirements

• Good written and verbal skills. (Must be proficient in English or Hindi as well as in regional language.)
• Good Analytical Skills
• Open to travel
• Must possess 2-wheeler and Driving License