Field Application Engineer Support · Full-time · Entry-level

Aitech Systems; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Hands-on exposure to real customer issues

Strong mentoring opportunities

Collaborative work environment

Job summary

Aitech Systems in Bengaluru is looking for a motivated Entry Level Field Application Engineer to join their Customer Support team. In this role, you will provide first-line technical assistance, troubleshoot software and hardware issues, and collaborate closely with engineering teams to resolve customer problems effectively. Ideal candidates will have a BE/BTech in a related field and a foundational knowledge of Operating Systems, C/C++, and networking concepts. Opportunities for hands-on experience and mentorship are offered.

Qualifications

• 0–2 years of experience is required.
• Ability to read and analyze system logs and console outputs.
• Willingness to learn new products, platforms, and tools.

Responsibilities

• Provide Level-1 / Level-2 technical support for software and system-related issues.
• Analyze customer-reported issues and logs.
• Reproduce issues in the lab environment and identify root causes.

Skills

Knowledge of Operating Systems (Linux / Windows / RTOS)

Fundamentals of C / C++ / Embedded concepts

Basic understanding of networking concepts

Strong problem-solving and analytical thinking

Good verbal and written communication skills

Education

BE / BTech (Computer Science, Electronics, Electrical, or related)

Tools

Debugging tools

Job description

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The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.- Description- Description- Description- Description- Description- Description- Description- Description Tracks which page or website referred the visitor, used to monitor site traffic sources for analytics.- Description This cookie is set by YouTube to track user interactions with embedded videos and to improve user experience and video recommendations. It helps YouTube manage features and analytics for embedded content.- Description This cookie is set by YouTube to track user interactions with embedded videos and to collect statistics on video usage. It helps improve video performance, recommendations, and user experience.- Description YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.- Description Google Tag Manager sets this cookie to experiment advertisement efficiency of websites using their services.- Description LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.- Description YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.- Description YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.## Field Application EngineerBengaluru, India · Full-time · Entry-level#### About The Position**Job Title: Field Application Engineer**Location: BengaluruDepartment: Customer SupportExperience: 0–2 yearsEducation: BE / BTech (Computer Science, Electronics, Electrical, or related)**Role Overview**We are looking for a motivated Entry Level Technical Support Engineer to join our support team. The role involves providing first-line technical assistance, troubleshooting software/hardware issues, and working closely with engineering teams to resolve customer problems eAectively.**Key Responsibilities*** Provide Level-1 / Level-2 technical support for software and system-related issues* Analyze customer-reported issues, logs, and error reports* Reproduce issues in the lab environment and identify root causes* Work closely with Engineering, QA, and Validation teams for issue resolution* Support installation, configuration, and basic usage queries* Track issues using internal tools and ensure proper documentation* Prepare clear problem descriptions, status updates, and closure reports* Assist customers via email, calls, emote sessions and on site in a professional manner**Required Skills & Qualifications*** Knowledge of Operating Systems (Linux / Windows / RTOS )* Fundamentals of C / C++ / Embedded concepts (reading code & logs)* Basic understanding of networking concepts (IP, ping, iperf, etc.)* Ability to read and analyse system logs and console outputs* Strong problem-solving and analytical thinking* Good verbal and written communication skills* Willingness to learn new products, platforms, and tools**Preferred / Nice-to-Have Skills*** Exposure to Embedded Systems / BSP / RTOS (VxWorks, Linux)* Familiarity with hardware platforms, boards, or peripherals* Experience with debugging tools, serial consoles, or JTAG (basic exposure)* Internship or academic projects related to systems or embedded software* Experience using bug/issue tracking tools**What We Offer*** Hands-on exposure to real customer issues and production systems* Strong mentoring and learning opportunities from senior engineers* Collaborative and technically rich work environment